Jul 30, 13:52 UTC
Resolved - This incident has been resolved.

Jul 30, 12:57 UTC
Monitoring - A fix has been implemented and all customer dashboards should now be up to date. We are continuing to monitor the situation.

Jul 30, 11:48 UTC
Identified - The issue has been identified and a fix is being implemented.

Jul 30, 10:02 UTC
Update - Our team is still currently investigating the root cause of this delay.

Jul 30, 09:05 UTC
Investigating - We are currently investigating an issue where there is a delay in new transcriptions showing up under the Transcription History tab of the dashboard.

Jul 28, 15:33 UTC
Resolved - We had a brief period earlier where processing times for requests using the Slam-1 beta model took longer than expected. This slowdown occurred from approximately 7:37am PT to 7:57am PT and has now been resolved. Our team is continuing to monitor traffic to ensure continued good performance.

Jul 14, 16:47 UTC
Resolved - This incident has been resolved.

Jul 14, 15:59 UTC
Monitoring - The English transcript formatting issue is now considered resolved. We are monitoring to ensure continued stability. Please re-run any affected transcripts to ensure correct formatting.

Jul 14, 15:38 UTC
Investigating - We are experiencing a formatting issue affecting English transcripts. Transcripts will continue to process successfully, but formatting may appear incorrect or incomplete. We're actively investigating this issue.

Jun 18, 00:22 UTC
Resolved - From 8:07pm to 8:22pm ET, transcriptions created with Slam-1 would have eventually resulted in a "Server error, developers have been alerted". Our team promptly looked into the issue and restored Slam-1 functionality.

Jun 3, 12:31 UTC
Resolved - This incident has been resolved.

Jun 3, 11:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Jun 3, 11:14 UTC
Identified - The issue has been identified and a fix is being implemented.

Jun 3, 11:05 UTC
Investigating - We are currently investigating an issue that affects payment processing for accounts upgrading from the free tier to the pay as you go tier.