Mar 30, 23:55 UTC
Resolved - The AWS Bedrock issues have been resolved, and we have once again seen success rates for Claude models, including Sonnet 4.6, return to normal levels.

Mar 30, 21:54 UTC
Update - The AWS Bedrock issues affecting some Claude models through LLM Gateway, mainly Sonnet 4.6, are still occurring, but the frequency of those errors has gone down. We are continuing to closely monitor the issue for a resolution.

Mar 30, 18:41 UTC
Identified - AWS Bedrock is currently experiencing issues that are leading to an increase in errors for Claude models. This increase in errors seems to be primarily with Sonnet 4.6, but could also affect other Claude models. We are working with their team to monitor the status of this issue and will provide additional updates as soon as we know more. LLM Gateway models from other providers are currently unaffected by this AWS Bedrock issue.

Mar 6, 19:04 UTC
Resolved - From approximately 10:10am to 10:28am PT we experienced longer-than-usual processing times for transcription of pre-recorded audio. The root cause of this slowdown has been identified and resolved, and response times are back within normal ranges. Our team will continue to monitor traffic to ensure continued good performance.

Feb 28, 20:44 UTC
Resolved - The billing issue that caused unexpected multiple auto-refill charges for a subset of Universal-3-Pro customers on February 28, 2025, has been resolved. Refunds have been issued to the affected customers.

Feb 28, 19:19 UTC
Investigating - We are aware of an issue that caused unexpected multiple auto-refill charges for a subset of customers using Universal-3-Pro today, February 28, 2025. Our team is actively investigating the root cause and working to resolve it as quickly as possible. We apologize for the inconvenience and will provide further updates as they become available.

Feb 27, 15:21 UTC
Resolved - This incident has been resolved.

Feb 27, 14:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.

Feb 27, 13:30 UTC
Identified - The issue has been identified and a fix is being implemented.

Feb 27, 13:29 UTC
Investigating - We are currently investigating an issue that is resulting in degraded Speaker Identification and Translation tasks.

Feb 25, 21:34 UTC
Resolved - The negative balance error affecting a small number of accounts has been resolved. This issue was an unintentional error that occurred as a result of our ongoing billing system migration. Our team is continuing to monitor the situation to ensure full stability.

We apologize for any disruption this caused and thank you for your patience.

Feb 25, 20:34 UTC
Identified - Our team has identified the root cause of the negative balance error currently affecting a small number of accounts. A fix is actively being rolled out and we will continue to monitor the situation closely until full resolution is confirmed.

Feb 25, 19:39 UTC
Investigating - We are currently investigating a billing issue affecting a small number of customer accounts. Impacted accounts are receiving a negative balance via the API, which is preventing transcription requests from completing and returning errors instead.

Our team is actively working to identify and correct all affected accounts. We apologize for the disruption this has caused to your workflows and will provide updates as the investigation progresses.