Our Engineering team has implemented a fix for the issue that was preventing users from submitting or viewing tickets through our Support Ticket Portal. At this time, all users should be able to access the portal and manage tickets normally via https://cloudsupport.digitalocean.com/s/. Additionally, any previously submitted tickets that were affected by this issue have now been successfully routed to our Support Team, who will be addressing them as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience while we worked to resolve this issue.

As of 23:43 UTC, July 22, we have confirmed that the issue has been fully resolved. All affected functionality is operating normally, and users should be able to add and update payment methods without any errors. Thank you for your patience while we worked to address this issue. If you continue to experience issues, then please open a ticket with our Support team for further review.

Our Engineering team, in collaboration with Let's Encrypt, has successfully resolved the issue affecting SSL certificate provisioning for Spaces and Load Balancers. Certificate creation is now fully restored and functioning as expected. Existing certificates and HTTPS traffic were not impacted during this time. If you continue to experience any issues with certificate provisioning, please open a support ticket for assistance. We sincerely apologize for any inconvenience this may have caused and appreciate your patience.

Our Engineering team has successfully resolved the issue that was affecting Reserved IPs and Load Balancers. Between 10:45 UTC and 12:10 UTC today, users may have encountered errors while assigning, reserving, or releasing Reserved IPs, or provisioning Load Balancers. All services have now been fully restored and are functioning normally. If you continue to experience any issues, please open a ticket with our support team. We apologize for any inconvenience this may have caused.

From 13:12 UTC to 17:18 UTC, users may have experienced errors with App deployment via App Platform. The deployments particularly failed for the Apps with Databases linked to them. Our Engineering team has now confirmed the resolution of the issue, and App deployment should be working as expected. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.