ElevenLabs Status
Operational
Last incident: 7/10/2025
Current Status
Overall StatusOperational
Last IncidentPost-call webhooks sent with invalid signature headers
Incident Statusresolved
Recent Incidents
Post-call webhooks sent with invalid signature headers
7/10/2025, 8:53:00 PM
Status: Resolved
Post-call webhooks are fully operational. Between 1:39 PM UTC and 07:29 PM UTC on July 10, some post-call webhooks (transcripts) using HMAC signatures were sent with invalid signature headers, due to a recent update. Post-call webhooks for transcripts that authenticated via OAuth2 and post-call webhooks for audio were unaffected. We are implementing improved testing, telemetry, and monitoring to prevent recurrence and enhance response times.
Affected components
Post-call webhooks are fully operational. Between 1:39 PM UTC and 07:29 PM UTC on July 10, some post-call webhooks (transcripts) using HMAC signatures were sent with invalid signature headers, due to a recent update. Post-call webhooks for transcripts that authenticated via OAuth2 and post-call webhooks for audio were unaffected. We are implementing improved testing, telemetry, and monitoring to prevent recurrence and enhance response times.
Affected components
- Speech to Text (Operational)
- Audio Platform (Website) (Operational)
- ConvAI (Operational)
- Other (Operational)
- Text to Speech (Operational)
Post-call webhooks failed to send
7/9/2025, 10:15:21 PM
Status: Resolved
Post-call webhooks are fully operational. Between 7:50 PM UTC and 09:52 PM UTC on July 9, some post-call webhooks (transcripts) failed to send due to a recent update. Post-call webhooks for audio were unaffected. The problematic update was rolled back at 9:46 PM UTC, stopping new failures. Full call capacity was restored by 9:52 PM UTC. We are implementing improved testing, telemetry, and monitoring to prevent recurrence and enhance response times.
Affected components
Post-call webhooks are fully operational. Between 7:50 PM UTC and 09:52 PM UTC on July 9, some post-call webhooks (transcripts) failed to send due to a recent update. Post-call webhooks for audio were unaffected. The problematic update was rolled back at 9:46 PM UTC, stopping new failures. Full call capacity was restored by 9:52 PM UTC. We are implementing improved testing, telemetry, and monitoring to prevent recurrence and enhance response times.
Affected components
- Other (Operational)
- Audio Platform (Website) (Operational)
- ConvAI (Operational)
- Speech to Text (Operational)
- Text to Speech (Operational)
Increased rate of heavy load errors on speech to text
7/4/2025, 10:11:43 PM
Status: Resolved
STT is now fully operational
Affected components
STT is now fully operational
Affected components
- Speech to Text (Operational)
Twilio Phone Number Call Failures
7/2/2025, 1:00:00 PM
Status: Resolved
Between 10:29 AM UTC and 2:59 PM UTC on July 2, calls made through Twilio phone numbers experienced failures due to a recent update, leading to customers reaching call capacity and encountering 429 errors. SIP phone numbers using Twilio SIP Trunks were unaffected. The problematic update was rolled back at 12:54 PM UTC, stopping new failures. Full call capacity was restored by 2:59 PM UTC. We are implementing improved testing, telemetry, and monitoring to prevent recurrence and enhance response times.
Affected components
Between 10:29 AM UTC and 2:59 PM UTC on July 2, calls made through Twilio phone numbers experienced failures due to a recent update, leading to customers reaching call capacity and encountering 429 errors. SIP phone numbers using Twilio SIP Trunks were unaffected. The problematic update was rolled back at 12:54 PM UTC, stopping new failures. Full call capacity was restored by 2:59 PM UTC. We are implementing improved testing, telemetry, and monitoring to prevent recurrence and enhance response times.
Affected components
- Other (Operational)
- Audio Platform (Website) (Operational)
- ConvAI (Operational)
- Text to Speech (Operational)
- Speech to Text (Operational)
Degraded Performance
6/24/2025, 8:15:00 PM
Status: Resolved
Upstream OpenAI API increased error rate resulted in degraded performance. https://status.openai.com/incidents/01JYHS81RRRWYZMC4NK3GRYRQK
Affected components
Upstream OpenAI API increased error rate resulted in degraded performance. https://status.openai.com/incidents/01JYHS81RRRWYZMC4NK3GRYRQK
Affected components
- ConvAI (Operational)