Oct 30, 17:00 UTC
Resolved - Between 2025-10-28 at 17:00 UTC and 2025-10-30 at 17:22 UTC, a change was active that caused some free web services to fail to spin back up after inactivity. Most free web services were unaffected. While the change was reverted, any services that remain impacted should redeploy to resolve.

Oct 28, 17:59 UTC
Resolved - This incident has been resolved.

Oct 28, 17:34 UTC
Identified - An upstream provider is experiencing issues provisioning infrastructure. We continue to monitor the situation.

Paid services are experiencing less delay than free services.

Oct 28, 17:08 UTC
Investigating - Builds and deploys may be slower than usual. We are currently investigating this issue.

Oct 23, 18:15 UTC
Resolved - This incident has been resolved.

Oct 23, 17:22 UTC
Monitoring - A fix has been rolled out, and a re-deploy should now work as expected. We’re still keeping an eye on how the fix performs though.

Oct 23, 16:56 UTC
Identified - We’ve found the root cause and are rolling out a fix.

Oct 23, 16:47 UTC
Update - Some pre-deploys in Singapore are also affected.

Oct 23, 16:29 UTC
Update - We think some pre-deploys are failing in Oregon and Frankfurt. We haven’t found any other affected regions so far, but we’re actively checking.

Oct 23, 16:27 UTC
Investigating - We are currently investigating this issue.

Oct 20, 23:16 UTC
Resolved - This incident has been resolved.

Oct 20, 21:10 UTC
Monitoring - All Render services have recovered, our upstream provider is continuing to recover. We are continuing to monitor impact.

Oct 20, 17:54 UTC
Update - Web Services (paid and free) and Static Site request latencies have returned to normal levels. Issues involving PostgreSQL database creation and inability to create backups persist.

Oct 20, 17:10 UTC
Update - The upstream provider has not yet recovered. We are still seeing request latency for Web Services and Static Sites in Virginia, and some users are unable to create new databases or backups.

Oct 20, 16:17 UTC
Identified - Requests routed to Web Services have begun experiencing issues.

Oct 20, 15:58 UTC
Update - We’re seeing some issues again with a few components. Database creation might be slow in Virginia or appears stuck during the creation process.

Oct 20, 14:15 UTC
Update - We’re no longer seeing any issues related to Postgres databases from this incident on our platform.

Oct 20, 12:46 UTC
Update - We are continuing to monitor for any further issues.

Oct 20, 12:43 UTC
Update - We’re seeing steady recovery and keeping an eye on all components to make sure everything’s fully caught up. The upstream provider is still going through its own recovery process too.

Oct 20, 10:13 UTC
Update - Several of our tools were also affected during that time, including support tools, so responses may have been delayed or missed between 08:00 and 09:30 UTC. We’re working through the requests as quickly as we can.

Oct 20, 09:58 UTC
Monitoring - We started seeing increased errors in our infrastructure around 08:00 UTC. Parts of our platform were affected by an outage with an upstream provider. We know that new database creation and backup creation were impacted, but we’re still assessing if there’s any broader impact. We’re seeing signs of recovery now, but we’re continuing to monitor.

Oct 16, 01:01 UTC
Completed - The scheduled maintenance has been completed.

Oct 16, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Oct 8, 18:04 UTC
Scheduled - We will be scheduling maintenance for impacted Render Key Value instances. This maintenance can be rescheduled and once started we expect ~1 minute of downtime for each impacted instance.

More details about the security bulletin:
-https://redis.io/blog/security-advisory-cve-2025-49844
-https://github.com/valkey-io/valkey/security/advisories/GHSA-9rfg-jx7v-52p6