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Stripe Checkout unsupported_country

The card is issued in a country that is not supported.

Understanding Stripe Checkout

Stripe Checkout is a prebuilt, hosted payment page optimized for conversion. It allows businesses to accept payments online with ease, providing a seamless experience for customers. Stripe Checkout supports a variety of payment methods and currencies, making it a versatile tool for global transactions.

Identifying the Symptom

When using Stripe Checkout, you might encounter an error message indicating an unsupported_country. This error typically appears during the payment process, preventing the transaction from completing successfully.

What You See

The error message might look something like this: "The card is issued in a country that is not supported." This indicates that the payment method being used is not compatible with the current configuration of your Stripe account.

Exploring the Issue

The unsupported_country error occurs when a customer attempts to use a card issued in a country that Stripe does not support for your account. This can happen if your Stripe account is not configured to accept payments from certain countries.

Why It Happens

Stripe has specific country restrictions based on the payment methods and currencies you have enabled. If a customer's card is from a country outside these parameters, the transaction will be blocked.

Steps to Resolve the Issue

To resolve the unsupported_country error, follow these steps:

1. Verify Supported Countries

First, check the list of countries supported by Stripe for your account. You can find this information in the Stripe Documentation. Ensure that the country of the card being used is on this list.

2. Update Account Settings

If the country is not supported, consider updating your Stripe account settings to include additional countries. This can be done by navigating to your Stripe Dashboard and adjusting your payment method settings.

3. Communicate with the Customer

If updating your settings is not feasible, inform the customer about the issue and request that they use a card issued in a supported country. Providing a list of supported countries can be helpful.

Conclusion

By understanding and addressing the unsupported_country error, you can ensure a smoother transaction process for your customers. Regularly reviewing and updating your Stripe account settings can prevent such issues from arising in the future.

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Stripe Checkout unsupported_country

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