Fortune 500 Cybersecurity Giant Slashes On-Call Burden & Shrinks Ramp-Up Time by 80%
Company Overview
A Fortune 500 cybersecurity leader providing enterprise security solutions to organizations worldwide, with a platform team responsible for maintaining critical infrastructure.
Key Results
The Challenge
The platform team was constantly firefighting, with no time left to scale systems or onboard new engineers:
30+ hours/week lost to handling recurring infra issues
Engineers were spending significant time addressing the same issues repeatedly.
Ramp-up time of 4–6 months due to hidden tribal knowledge
New team members required extensive training before they could effectively respond to incidents.
Manual runbooks led to 3x slower resolution times
Reliance on manual processes and documentation significantly extended incident resolution times.
They needed a way to codify operational knowledge and move faster without more headcount.
The Implementation
The team rolled out DrDroid's open source version to automate incident operations and make knowledge accessible:
Automated diagnosis across K8s, VMs, and 12+ internal tools
Implemented automated diagnosis capabilities across their diverse technology stack.
Embedded playbooks into their self-service troubleshooting portal
Created a self-service portal with embedded playbooks for common scenarios.
Fully production-ready in just 3 weeks
Deployed DrDroid to production in just 3 weeks, much faster than anticipated.
No more Slack pings for help. Just structured, executable answers. All powered by the open source version of DrDroid's Playbooks framework.
Infra & Tooling Stack
Using Open Source Version
The Results
Incidents resolved 90% faster with automatic diagnosis
Automated diagnosis capabilities dramatically reduced the time to resolve incidents.
New engineers now onboard in 2 weeks, not 6 months
Onboarding time for new engineers was reduced by 80%, from 4-6 months to just 2 weeks.
Improved team morale and retention
Reduced on-call burden and automated repetitive tasks led to improved team satisfaction and retention.
DrDroid's open source platform turned our tribal knowledge into reusable intelligence. Our new hires are productive in 2 weeks—not 6 months. Before DrDroid, our team was drowning in alerts and spending too much time on repetitive tasks. Now, we've automated most of our incident response, and our engineers can focus on strategic initiatives instead of firefighting. The open source approach gave us the flexibility we needed.
Ready to see similar results at your organization?