Question 1

How does the Individual plan work?

Accepted Answer

The Individual plan uses our Mac app with local processing. You provide your own AI API key (OpenAI, Anthropic, etc.) and all data processing happens locally on your machine. No cloud features or collaboration tools are included.

Question 2

What happens if I go over my investigation credits?

Accepted Answer

Additional investigation credits are charged at $1 per credit for Teams and Business plans. You'll receive notifications when approaching your limit, and you can upgrade your plan at any time to get more included credits.

Question 3

When should I upgrade from Individual to Teams?

Accepted Answer

Upgrade when you need to collaborate with teammates, share investigations, or centrally manage integrations across your team. The Mac app is perfect for individual use, but Teams unlocks powerful collaboration features.

Question 4

Is pricing based on the number of users?

Accepted Answer

Yes, our Teams and Business plans have user limits (10 and 25 users respectively). Additional users can be added for an extra fee. Investigation credits are shared across your entire team.

Question 5

What happens after my trial ends?

Accepted Answer

Your trial includes full access to Teams or Business plan features for 15 days. After the trial, you can continue with a paid plan or cancel your account.

Question 6

Do you offer volume discounts?

Accepted Answer

Yes, we offer volume discounts for large organizations and multi-year commitments. Enterprise customers get custom pricing with flexible billing options. Contact our sales team to discuss.

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