In recent years, platform engineering has emerged as a pivotal discipline in modern engineering teams. As organizations scale their cloud infrastructure and services, the need for streamlined, efficient systems has become more urgent.
Enter platform engineering — a field focused on building and managing internal platforms that empower engineering teams to deploy, monitor, and maintain their infrastructure with greater autonomy and agility.
A key trend in platform engineering is the shift towards platform models where infrastructure is no longer a siloed concern handled by a central ops team. Instead, it's now distributed across specific engineering teams, each responsible for the platforms that power their applications.
This approach not only enhances ownership and accountability but also allows for faster iteration and scalability. As a result, platform teams are becoming integral to the success of engineering organizations, especially as they strive for more self-sufficient, cloud-native environments.
In fact, as per Gartner’s report, by 2026, 80% of large software engineering organizations will establish platform engineering teams to provide reusable services, components, and tools via platforms for application delivery. This trend underscores the growing importance of platform teams in driving organizational success.
But how do you go about building the right platform team? What key functions should you focus on, and what skill sets do you need to ensure success?
In this blog, we will answer these questions and walk you through the essential pillars of building a platform team that can drive operational efficiency, scalability, and long-term success.
A well-rounded platform team is built on several core pillars that together support the infrastructure, automation, and scalability needs of engineering teams. These pillars are the backbone of a platform team's responsibilities and are critical to ensuring smooth, efficient operations.
Depending on your company's size and complexity, the scope and focus of these pillars may vary, but they generally encompass the following key areas:
As your team grows, these core responsibilities become even more specialized. If you’re a small infrastructure team, the same individual may be expected to work across multiple of these pillars, while larger teams may have experts focusing on specific areas.The balance between depth and breadth in your platform team’s responsibilities will ultimately depend on the scale of your organization. Still, these core pillars remain constant, serving as the foundation for building a resilient, efficient, and scalable platform.Let’s explore these pillars in detail in the following sections.
Core infrastructure management is the backbone of any platform team. It involves ensuring that the foundational components of your systems are well-designed, scalable, and cost-effective.
This includes managing cloud resources, maintaining Kubernetes clusters, and ensuring that your infrastructure can scale efficiently to meet the demands of your applications.
Let’s dive into the core areas that fall under infrastructure management:
Kubernetes is the de facto standard for container orchestration in modern cloud-native environments. As part of the platform team, managing Kubernetes clusters is crucial to ensure that your application workloads run smoothly and efficiently across different environments.
Your team will be responsible for tasks such as:
As your team grows, Kubernetes management may become more complex, requiring specialized resources to monitor, optimize, and scale clusters effectively.
For larger organizations, you might consider using managed Kubernetes services like Google Kubernetes Engine (GKE) or Amazon EKS or even adopting a Kubernetes as a Service (KaaS) model to simplify management further.
In today’s cloud-native world, managing costs can be as challenging as managing the infrastructure itself. With the flexibility to scale infrastructure quickly comes the risk of cloud cost overruns, especially when resources are over-provisioned or not properly monitored.
The platform team needs to have processes in place to effectively manage and optimize cloud costs, including:
As your platform team manages cloud resources, it’s crucial to always look for ways to streamline costs without sacrificing performance or scalability. A well-managed cloud cost strategy not only saves money but also ensures that your infrastructure scales in a sustainable way.
One of the key challenges in managing core infrastructure is ensuring that your resources can scale up or down efficiently in response to changing demand. This is especially important in cloud-native environments where workloads can fluctuate rapidly.
The platform team must ensure that infrastructure can scale seamlessly to meet both high and low demands:
Resource upscaling and downscaling require close coordination between platform engineers and application teams to ensure that demand is met while avoiding resource wastage.
Automation is key here, and tools like Kubernetes Horizontal Pod Autoscaler, AWS Auto Scaling, and Google Cloud’s Instance Group Autoscaler are commonly used to manage resources dynamically.
By mastering Kubernetes management, cloud cost optimization, and efficient resource scaling, your team can create a resilient and cost-effective foundation for your applications.
Now, let’s understand the different aspects of our second important pillar, CI/CD implementation, and management, in the next section.
A critical pillar of the platform team’s role is implementing and managing a robust Continuous Integration (CI) and Continuous Deployment (CD) pipeline. These practices ensure that your code is consistently integrated, tested, and deployed into production with minimal human intervention, driving efficiency and reliability across your engineering teams.
Let’s break down the key areas of CI/CD, the core problems they address, and how success is measured:
The automated build and deployment process is at the heart of CI/CD. The goal is to reduce manual intervention in the software release cycle, enabling teams to ship new features, bug fixes, or infrastructure changes quickly and confidently.
Key elements include:
For teams with many microservices or complex environments, CI/CD becomes essential for managing the complexity of integration and deployments.
While CI/CD focuses on getting code into production quickly, progressive delivery takes this a step further by introducing a phased approach to releasing software to end users. This method ensures that new changes are delivered gradually and in a controlled manner, reducing the risk of widespread issues.
Core aspects of progressive delivery include:
Progressive delivery allows for better control over releases, enabling teams to mitigate risks associated with new deployments and giving more flexibility to roll back features quickly if issues arise.
GitOps is an operational model that leverages Git as a single source of truth for defining and managing infrastructure, deployments, and operations. In a GitOps-driven workflow, infrastructure configurations, Kubernetes resources, and even application releases are stored in Git repositories and deployed automatically whenever changes are made.
Key benefits of GitOps include:
GitOps practices not only simplify deployment and rollback but also integrate the management of infrastructure with software development, creating a seamless flow from code to production.
The platform team responsible for CI/CD implementation and management will address several key challenges that engineering teams often face, such as:
Success for a CI/CD platform team can be measured through several key metrics:
By tracking these metrics, the platform team can continually improve the CI/CD pipeline, ensuring it delivers value while reducing friction between development and operations teams.
Building an effective CI/CD pipeline involves several steps and tools:
With these solutions in place, your platform team can build a CI/CD pipeline that not only accelerates development but also improves reliability, security, and overall efficiency across your engineering operations.
Observability is a key pillar in building a robust platform team, especially as systems grow in complexity and scale. To ensure that your platform is running smoothly, observability focuses on collecting and analyzing data that provides insights into the health and performance of your infrastructure and applications. Monitoring, on the other hand, is about keeping a close eye on these systems to detect issues before they escalate.
Together, observability and monitoring allow platform teams to quickly troubleshoot problems, minimize downtime, and improve system reliability.
A strong observability framework requires setting up the right infrastructure to collect, analyze, and act on data. This involves implementing tools and processes to gather key insights such as performance metrics, logs, and alerts.
Let’s break down each of these components:
Implementing observability is not just about having the right tools—it’s also about adopting best practices to ensure your monitoring setup is effective and sustainable.
An advanced stage of observability involves incorporating automation and self-healing mechanisms that reduce the need for manual intervention when an issue arises. This allows your platform to respond faster and more autonomously to failures, improving reliability and uptime.
With automation in place, the platform team can focus on higher-level tasks while ensuring that the system remains stable and resilient, even in the face of unexpected issues.
Effective observability and monitoring are non-negotiable for a high-functioning platform team. With the right infrastructure in place, your team can quickly detect, diagnose, and resolve issues, ensuring that your platform remains stable and efficient.
In modern development environments, agility and efficiency are key to success. As engineering teams grow, they face an increasing demand to quickly spin up new infrastructure for projects and experiments. The challenge, however, is that many engineers may not be well-versed in the nitty-gritty details of managing infrastructure.
This is where a Self-Service Internal Developer Portal comes into play, helping to streamline processes, reduce dependency on platform teams, and empower developers to manage their own infrastructure.
In a fast-paced development environment, engineers need to quickly prototype, deploy, and scale applications. However, each new instance of infrastructure can take time to set up, often requiring manual intervention from platform teams. This bottleneck can slow down development cycles and create unnecessary friction for engineering teams.
While developers are experts in writing code, they may not have the expertise to manage the underlying infrastructure effectively. Understanding the intricacies of cloud resources, container management, networking, and security setups can be complex and time-consuming for developers who just want to focus on building features.
A Self-Service Internal Developer Portal aims to solve these problems by abstracting the complexities of infrastructure management and enabling engineers to quickly set up, manage, and scale their environments without needing deep infrastructure knowledge.
To evaluate the success of a Self-Service Internal Developer Portal, you should focus on both core metrics and additional metrics that reflect how well the portal improves efficiency and reduces dependency on platform teams.
The primary goal of a self-service portal is to significantly reduce the time it takes for engineers to spin up new infrastructure. With the right tools and templates in place, engineers can provision resources—whether that’s spinning up a new service, database, or cluster—within minutes rather than waiting for manual intervention from the platform team.
For example, instead of raising a request with the platform team to create a new Kubernetes cluster, developers can do this themselves via the portal, configuring their infrastructure with predefined templates and configurations. As a result, engineers spend more time writing code and less time managing infrastructure.
When engineers are able to provision their own infrastructure, there’s a dramatic reduction in support requests directed at the platform or infrastructure teams. Instead of fielding requests to set up environments or troubleshoot issues with cloud resources, the platform team can focus on maintaining and improving the broader infrastructure. This not only speeds up the development process but also reduces the overhead for platform engineers, enabling them to focus on strategic initiatives.
To build an effective Self-Service Internal Developer Portal, the platform team must focus on creating a seamless, user-friendly experience that abstracts complex infrastructure management tasks and simplifies the process for engineers.
Here’s what that process looks like:
A Self-Service Internal Developer Portal helps address critical challenges in modern development workflows by empowering engineers to manage their own infrastructure without relying on platform teams.
Not all organizations require a dedicated data platform team, but for businesses that rely on self-managed, real-time infrastructure, this area becomes crucial. If your company is dealing with large volumes of data and needs to manage complex data pipelines, real-time analytics, and storage systems, then having a dedicated team focused on data platform management is essential.
A data platform is an integrated suite of technologies used to process, manage, and analyze data across a company’s infrastructure. It typically supports both batch and real-time data processing, ensuring that businesses can make data-driven decisions efficiently.
Here’s when data platform management becomes relevant:
If you are using or planning to use complex data technologies like:
These are advanced systems that require in-depth expertise to manage. If these technologies are self-managed (i.e., you're running them in-house instead of relying on managed services), having a dedicated team that understands the intricacies of these components is critical.
This team would be responsible for not just the setup and configuration but also ensuring the scalability, reliability, and performance of your data platform as your organization’s needs grow.
1. Data Ingestion & Integration:
Managing real-time data streams and ensuring seamless data flow between different platforms (e.g., Kafka for streaming, and Clickhouse for storage) is a challenging task. Your data platform team will need to handle data integration, ensuring that data is ingested, processed, and stored correctly.
2. System Monitoring & Optimization:
Platforms like Spark or Hadoop can scale to handle petabytes of data, but with this power comes complexity. Your data team will need to monitor the performance of these systems, ensuring that processing jobs are running efficiently, resources are optimized, and data is delivered with minimal latency.
3. Data Consistency & Reliability:
Data consistency is a key concern, especially when working with distributed systems like Kafka and Elasticsearch. The platform team must ensure that your data is consistent, reliable, and available whenever needed, which requires a deep understanding of data replication, sharding, and fault tolerance mechanisms.
4. Security & Compliance:
Given the sensitive nature of data, security should always be a top priority. The team will need to implement strong access controls, data encryption, and compliance standards (e.g., GDPR, HIPAA) to protect both customer and organizational data.
5. Cost Optimization:
Running complex data systems in-house can become costly. Managing cloud resources, balancing computational power with cost efficiency, and optimizing storage are all critical tasks for the data platform team to ensure that your systems are scalable yet cost-effective.
Building and managing a sophisticated data infrastructure requires specialized expertise. Each component—whether it’s Kafka for data streaming or Spark for large-scale data processing—has its own nuances.
Managing these technologies in-house means your platform team must possess a deep understanding of:
This requires experts in data engineering, data architecture, and cloud infrastructure who understand how to make all these systems work together and scale as your business grows.
In-house management of data infrastructure is critical for businesses dealing with high volumes of data and requiring low-latency, real-time insights. Without a dedicated data platform team, businesses risk falling behind in delivering timely insights, managing performance bottlenecks, and ensuring data quality.
Having a team of experts ensures that you can fully leverage the potential of advanced data technologies, streamline data workflows, maintain system uptime, and optimize resources efficiently.
Building a platform team is essential for organizations looking to streamline operations, drive scalability, and empower their engineering teams to take full ownership of their infrastructure. By focusing on the core pillars of platform engineering, companies can ensure that their platform teams are equipped to tackle the challenges of modern cloud-native environments.
As your platform team grows and matures, it's crucial to provide them with the right tools to enhance efficiency and reduce manual intervention. This is where Doctor Droid can make a significant impact.
Doctor Droid offers a comprehensive AI-powered platform designed to automate and optimize cloud operations, particularly for incident management and alerting. With its ability to integrate seamlessly into your existing workflows, Doctor Droid can help your platform team manage alerts, incidents, and system monitoring with greater agility.
By automating key processes such as investigation and remediation, Doctor Droid empowers your team to focus on higher-value tasks, improving both operational efficiency and response times.
Additionally, Doctor Droid’s integration with tools like Slack, its Alert Insights Bot, and Playbooks feature can further enhance your platform team's capabilities, reducing alert fatigue, cutting down manual intervention, and ensuring faster incident resolution. Whether you're looking to scale your platform team’s impact or streamline your infrastructure management, Doctor Droid can be a powerful tool in your platform engineering toolkit.
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Visit Doctor Droid and schedule a call to see how it can help optimize your cloud operations and accelerate your team’s success.