• Phone/SMS Escalations: More basic features in this area.
• Highly favored for its open-source nature and integration with Grafana.
• Enterprise version pricing is high, and some key plugins are only available in enterprise or cloud versions.
• Limited resources for certain integrations like JavaScript.
• Initial setup can be confusing, especially for those using local CSVs as databases.
• Integration with data sources can be complex and time-consuming for non-technical users.

G2 Ratings: 4.5

https://www.g2.com/products/grafana-labs/reviews

Grafana On-Call, part of the Grafana Labs family since its inception in 2014 and headquartered in New York, offers an open-source tool that integrates seamlessly with Grafana for monitoring.

• Open Source: Entirely open-source, available on GitHub.
• Benefits:
  • On-call Scheduling & Escalation Policies: Simple, user-friendly setup.
  • Extension: Integrates well with Grafana’s visualization tools.
  • Easy to set up and use.
  • Produces high-quality graphs and dashboards.
  • Integrates with multiple data sources.
  • Extensible with external plug-ins.
  • Suitable for both DevOps and business data dashboards.
  • Useful for specialized tracking, like satellite altitude monitoring.
  • Integrates with Slack for real-time error notifications.

• Dosc: https://grafana.com/docs/
• GitHub: https://github.com/grafana/oncall