• The licensing cost is too high for small organizations.
• Documentation needs improvement.

G2 Ratings: 4.2

https://www.g2.com/products/opsgenie/reviews

OpsGenie, launched in 2012 and based in Boston, is known for its strong focus on flexible user operations and scalability, suitable for both small startups and large enterprises.

• Open Source: Commercial product with API support for custom integrations.
• Benefits:
  • Alert Integration: Excellent support for various monitoring systems.
  • Auto-ticketing & Actions: Robust automation features for ticketing.
  • Opsgenie allows teams to develop comprehensive incident response plans
  • It allows teams to collaborate and coordinate actions during incidents
  • It allows teams to assess the effectiveness of their responses.

• Docs: https://confluence.atlassian.com/display/ALLDOC/Atlassian+Documentation
• GitHub: https://github.com/opsgenie