• Phone/SMS Escalations: Some users report delays and reliability issues with notifications.
• Community Feedback: Generally positive, praised for its reliability and integrations, though some mention a steep learning curve.
• PagerDuty is relatively more expensive than other incident management solutions.
• The auto-recovery feature for alerts sometimes fails needing improvement.
• Configuration could be simplified to be more intuitive for non-technical users.

G2 Ratings: 4.5

https://www.g2.com/products/pagerduty/reviews

Founded in 2009 and headquartered in San Francisco, PagerDuty stands out as a comprehensive incident response solution designed for IT departments. It is well-regarded for its robust automation and real-time operations.

• Open Source: Primarily a commercial product with some integrations available on GitHub.
• Benefits:
  • On-call Scheduling & Escalation Policies: Highly flexible and configurable, supports complex team structures.
  • Alert Integration: Strong integrations with a variety of monitoring tools.
  • Intelligence: Advanced analytics and incident context capabilities.
  • Automated alerts are sent to multiple channels for faster response.
  • Streamlines on-call scheduling and incident management.
  • Provides real-time monitoring of infrastructure and services.
  • Offers integrations with tools like Jira, Nagios, and Slack.
  • Includes an escalation setup for efficient incident management.

• Community: https://community.pagerduty.com/
• Demo: https://www.pagerduty.com/demo/
• Ops Guide: https://www.pagerduty.com/ops-guides/
• Integration Guide: https://www.pagerduty.com/integrations/