• Limitations in the metrics functionality, particularly with filters in panel options, make it difficult to retrieve specific data.
• Lack of interactivity in the graphs, as users cannot click on data points to access detailed results.

G2 Ratings: 4.8

https://www.g2.com/products/rootly/reviews

Rootly, established in 2020 and based in San Francisco, is one of the newer entrants in the field of incident management. It has quickly gained recognition for integrating automation directly into the workflow of incident management.

• Open Source: Primarily a commercial tool with some integrations that can be customized via GitHub.
• Benefits:
  • Extension: Offers robust incident response management and automation workflows.
  • Auto-ticketing & Actions: Effective at streamlining incident responses with its automation capabilities.
  • Easy to use and configure, streamlining the entire incident management process.
  • Automated workflows save time and ensure key steps, like SLA breaches and post-incident reviews, are handled efficiently.
  • Seamless integration with Slack allows for the management of incidents directly from Slack, improving communication.
  • Faster resolution process due to team coordination and timeline updates within Slack.

• Documentation: https://docs.rootly.com/
• API reference: https://rootly.com/api#/
• GitHub: https://github.com/marketplace/rootly-com