• Runbooks are not automatically attached to incidents, requiring manual input.

G2 Ratings: 4.4

https://www.g2.com/products/squadcast/reviews

Founded in 2017 and based in San Francisco, Squadcast emphasizes simplicity and usability in its approach to on-call and alert management.

• Open Source: Focus on commercial offerings with API access for integrations.
• Benefits:
  • Alert Integration: Excellent compatibility with popular monitoring tools.
  • Extension: Offers incident response management effectively.
  • Offers strong customer support, helping with setup and troubleshooting.
  • Integrates seamlessly with existing systems, providing visibility into alerts across web and mobile platforms.
  • Allows easy setup of custom alerting and escalation processes, with tailored incident handling for different clients.
  • Consistently releases new features and improves existing ones, showing responsiveness to user feedback.
  • Can generate alerts and tickets directly in RMM software, supporting 24/7 client monitoring and incident management.

• Docs: https://support.squadcast.com/
• Community: https://community.squadcast.com/view/home
• Demo: https://www.squadcast.com/demo