• Extensive features can be overwhelming for new users, requiring more tutorials.
• The mobile app can lag and lacks some desktop features.
• Pricing may be high for smaller teams or startups.
• Alert Process Analytics: Limited compared to competitors.
• Lauded for its innovative features but noted for needing more mature integrations.

G2 Ratings: 4.6

https://www.g2.com/products/zenduty/review

Zenduty, established in 2019 with its headquarters in New York, is recognized for its modern approach to incident management and team collaboration.

• Open Source: Offers some open-source integrations.
• Benefits:
  • Intelligence: Strong analytical tools for assessing incident impact.
  • Auto-ticketing & Actions: Effective automation workflows.
  • Intuitive and user-friendly interface, making it easy to navigate and configure.
  • Customizable alert system with integration to communication channels like SMS, email, Slack, and Microsoft Teams.
  • Strong incident management tools with automated escalation policies and detailed incident timelines.
  • Seamless integration with various monitoring, ticketing, and communication tools.
  • Excellent collaboration features, including incident war rooms and real-time communication.

• Docs: https://www.zenduty.com/docs/
• GitHub: https://github.com/zenduty
• Community: https://community.zenduty.com/