Debug Your Infrastructure

Get Instant Solutions for Kubernetes, Databases, Docker and more

AWS CloudWatch
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Pod Stuck in CrashLoopBackOff
Database connection timeout
Docker Container won't Start
Kubernetes ingress not working
Redis connection refused
CI/CD pipeline failing

Airship Device Token Not Found

The device token provided does not exist or is not registered with Airship.

Understanding Airship: A Push Communication API Provider

Airship is a leading Push Communication API provider that enables developers to send notifications to users' devices. It is widely used in mobile applications to enhance user engagement by delivering timely and relevant messages. Airship supports various platforms, including iOS, Android, and web, making it a versatile tool for developers.

Identifying the Symptom: Device Token Not Found

When using Airship, you may encounter the error message 'Device Token Not Found.' This issue typically arises when attempting to send a push notification to a device. The symptom is clear: the notification fails to deliver, and the error message indicates that the device token is not recognized.

Exploring the Issue: Why 'Device Token Not Found' Occurs

The 'Device Token Not Found' error occurs when the device token you are using is either incorrect or not registered with Airship. Device tokens are unique identifiers for devices, and they must be accurately registered with Airship to receive notifications. This error can disrupt the notification delivery process, affecting user engagement.

Common Causes of the Error

  • The device token has not been registered with Airship.
  • The token has been incorrectly copied or formatted.
  • The device has been unregistered or the token has expired.

Steps to Fix the 'Device Token Not Found' Issue

To resolve this issue, follow these detailed steps:

Step 1: Verify Device Registration

Ensure that the device is properly registered with Airship. You can do this by checking your registration logic in the application code. Make sure that the device token is being sent to Airship during the registration process.

Step 2: Check the Device Token

Double-check the device token for any errors. Ensure that it is correctly copied and formatted. Device tokens are case-sensitive and must match exactly.

Step 3: Re-register the Device

If the device token is still not found, try re-registering the device. This can be done by removing the app from the device and reinstalling it, which will trigger a new registration process.

Step 4: Use Airship's API to Validate Tokens

Utilize Airship's API to validate the device token. You can use the Get Channel ID endpoint to check if the token is registered. This can help confirm whether the token is valid and recognized by Airship.

Conclusion

By following these steps, you should be able to resolve the 'Device Token Not Found' issue in Airship. Ensuring accurate device registration and token management is crucial for the successful delivery of push notifications. For more detailed guidance, refer to the Airship Documentation.

Master 

Airship Device Token Not Found

 debugging in Minutes

— Grab the Ultimate Cheatsheet

(Perfect for DevOps & SREs)

Most-used commands
Real-world configs/examples
Handy troubleshooting shortcuts
Your email is safe with us. No spam, ever.

Thankyou for your submission

We have sent the cheatsheet on your email!
Oops! Something went wrong while submitting the form.

🚀 Tired of Noisy Alerts?

Try Doctor Droid — your AI SRE that auto-triages alerts, debugs issues, and finds the root cause for you.

Heading

Your email is safe thing.

Thank you for your Signing Up

Oops! Something went wrong while submitting the form.

MORE ISSUES

Deep Sea Tech Inc. — Made with ❤️ in Bangalore & San Francisco 🏢

Doctor Droid