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Airship Invalid Template error encountered when sending notifications.

The template used for the notification is not valid or not found.

Resolving 'Invalid Template' Error in Airship

Understanding Airship

Airship is a leading Push Communication API provider that enables developers to send targeted notifications to users across various platforms. It is widely used for enhancing user engagement through personalized and timely messages.

Identifying the Symptom

When using Airship, you might encounter an 'Invalid Template' error. This typically occurs when attempting to send a notification using a template that is either incorrectly defined or missing from your Airship dashboard.

Common Error Message

The error message usually reads: Invalid Template: The template used for the notification is not valid or not found.

Exploring the Issue

The 'Invalid Template' error indicates that the system cannot locate or recognize the template specified in your notification request. This can happen due to several reasons, such as a typo in the template name, the template being deleted, or not being published correctly.

Root Causes

  • Template name mismatch.
  • Template not published or deleted.
  • Incorrect template version specified.

Steps to Fix the Issue

To resolve the 'Invalid Template' error, follow these steps:

1. Verify Template Existence

Log in to your Airship dashboard and navigate to the Templates section. Ensure that the template you are trying to use exists and is correctly named.

2. Check Template Status

Ensure that the template is published and active. If it is in draft mode, publish it to make it available for use.

3. Correct Template Name

Double-check the template name in your API request. Ensure there are no typos or case sensitivity issues. The name should match exactly as it appears in the dashboard.

4. Update API Request

If you are specifying a template version, ensure that the version number is correct. Update your API request to reflect the correct template name and version.

Additional Resources

For more detailed guidance, refer to the Airship API documentation and the Airship Support Center for further assistance.

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Airship Invalid Template error encountered when sending notifications.

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