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Airship is a leading Push Communication API provider that enables developers to send targeted notifications to users across various platforms. It is widely used for enhancing user engagement through personalized and timely messages.
When using Airship, you might encounter an 'Invalid Template' error. This typically occurs when attempting to send a notification using a template that is either incorrectly defined or missing from your Airship dashboard.
The error message usually reads: Invalid Template: The template used for the notification is not valid or not found.
The 'Invalid Template' error indicates that the system cannot locate or recognize the template specified in your notification request. This can happen due to several reasons, such as a typo in the template name, the template being deleted, or not being published correctly.
To resolve the 'Invalid Template' error, follow these steps:
Log in to your Airship dashboard and navigate to the Templates section. Ensure that the template you are trying to use exists and is correctly named.
Ensure that the template is published and active. If it is in draft mode, publish it to make it available for use.
Double-check the template name in your API request. Ensure there are no typos or case sensitivity issues. The name should match exactly as it appears in the dashboard.
If you are specifying a template version, ensure that the version number is correct. Update your API request to reflect the correct template name and version.
For more detailed guidance, refer to the Airship API documentation and the Airship Support Center for further assistance.
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