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Auth0 (Okta Customer Id), connection_disabled

The identity provider connection is disabled.

Understanding Auth0 (Okta Customer Id)

Auth0, now part of Okta, is a flexible, drop-in solution to add authentication and authorization services to your applications. It provides a comprehensive platform for identity management, allowing developers to integrate secure login features without the need to build them from scratch. Auth0 supports various identity providers, including social logins, enterprise connections, and custom databases.

Identifying the Symptom: Connection Disabled

When working with Auth0, you might encounter an error message indicating that a connection is disabled. This typically manifests as users being unable to authenticate using a specific identity provider, leading to failed login attempts or errors during the authentication process.

Common Error Message

The error message you might see is: connection_disabled. This indicates that the identity provider connection is not active.

Explaining the Issue: Connection Disabled

The connection_disabled error occurs when the identity provider connection you are trying to use is not enabled in your Auth0 dashboard. This can happen if the connection was manually disabled or if there was a configuration oversight during setup.

Impact on Application

When this error occurs, users will not be able to authenticate using the affected identity provider, which can disrupt access to your application and lead to a poor user experience.

Steps to Fix the Connection Disabled Issue

To resolve the connection_disabled error, follow these steps:

Step 1: Log into Auth0 Dashboard

First, navigate to the Auth0 Dashboard and log in with your administrator credentials.

Step 2: Navigate to Connections

Once logged in, go to the Connections section from the left-hand menu. Here, you will see a list of all configured identity providers.

Step 3: Enable the Connection

Find the connection that is disabled. You can identify it by the status indicator next to the connection name. Click on the connection and toggle the switch to enable it.

Step 4: Test the Connection

After enabling the connection, test the authentication flow to ensure that users can now log in using the identity provider. You can do this by attempting to log in through your application or using the Auth0 Quickstart guides for testing.

Conclusion

By following these steps, you should be able to resolve the connection_disabled error and restore functionality to your application. For more detailed information, refer to the Auth0 Connections Documentation.

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