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Bandwidth Caller ID Not Displayed

Caller ID settings not configured properly.

Understanding Bandwidth Voice/Calls Communication API

Bandwidth is a leading provider of Voice/Calls Communication APIs, enabling developers to integrate voice calling features into their applications. These APIs are designed to facilitate seamless communication by offering functionalities such as call routing, caller ID management, and more.

Symptom: Caller ID Not Displayed

One common issue encountered by developers using Bandwidth's API is the caller ID not being displayed during calls. This can lead to confusion for call recipients and may affect the credibility of the communication.

Identifying the Issue

What Causes Caller ID Issues?

The primary cause of caller ID not being displayed is often due to improper configuration of the caller ID settings within the Bandwidth API. This can occur if the caller ID feature is not enabled or if the settings are incorrectly specified.

Understanding the Configuration

Caller ID settings are crucial for ensuring that the correct information is displayed to call recipients. Misconfigurations can occur during the setup process, leading to the absence of caller ID information.

Steps to Fix the Caller ID Issue

Step 1: Verify Caller ID Settings

First, ensure that the caller ID feature is enabled in your Bandwidth account. Log in to your Bandwidth dashboard and navigate to the caller ID settings section. Verify that the correct phone number is set as the caller ID.

Step 2: Update API Configuration

Check your API configuration to ensure that the caller ID is correctly specified in your API requests. Here is an example of how to set the caller ID in a typical API request:

{
"from": "+1234567890",
"to": "+0987654321",
"callerId": "+1234567890"
}

Ensure that the callerId field is populated with the correct number.

Step 3: Test the Configuration

After updating the settings, conduct a test call to verify that the caller ID is now displayed correctly. Use tools like Bandwidth Test Tools to simulate calls and check the caller ID display.

Additional Resources

For more detailed guidance, refer to the Bandwidth API Documentation. This resource provides comprehensive information on configuring and troubleshooting caller ID settings.

If issues persist, consider reaching out to Bandwidth Support for further assistance.

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