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Braintree Recurring Invalid subscription trial period

The trial period specified does not align with the plan settings in Braintree.

Understanding Braintree Recurring

Braintree Recurring is a powerful tool that enables businesses to manage billing and subscriptions efficiently. It is part of the Braintree suite of payment solutions, designed to handle recurring billing cycles, subscription management, and customer invoicing seamlessly. By integrating Braintree Recurring, businesses can automate their billing processes, reduce manual errors, and provide a smooth payment experience for their customers.

Identifying the Symptom

When using Braintree Recurring, you might encounter the error code 91526, which indicates an issue with the subscription trial period. This error typically manifests when attempting to create or update a subscription, and the system returns an error message stating that the trial period is invalid.

Exploring the Issue

Error Code 91526

The error code 91526 is specifically related to the trial period settings of a subscription plan. It occurs when the trial period specified in the subscription request does not match the settings defined in the Braintree control panel. This discrepancy can prevent the subscription from being processed correctly.

Common Causes

Common causes for this error include:

  • Mismatch between the trial period in the API request and the plan settings.
  • Incorrect configuration of the trial period in the Braintree control panel.
  • Attempting to set a trial period for a plan that does not support it.

Steps to Fix the Issue

Verify Plan Settings

First, ensure that the subscription plan in the Braintree control panel is configured with the correct trial period settings. You can do this by logging into your Braintree account and navigating to the Braintree Dashboard. Check the specific plan's settings to confirm the trial period duration and eligibility.

Align API Request with Plan Settings

When creating or updating a subscription via the API, make sure that the trial period specified in your request matches the plan's settings. Here is an example of how to set the trial period in a subscription request:

{
"subscription": {
"plan_id": "your_plan_id",
"trial_period": true,
"trial_duration": 14,
"trial_duration_unit": "day"
}
}

Ensure that the trial_duration and trial_duration_unit align with what is configured in the Braintree control panel.

Consult Braintree Documentation

If the issue persists, refer to the Braintree Recurring Billing Documentation for more detailed guidance on configuring trial periods and handling subscription errors.

Conclusion

By ensuring that your trial period settings in the API request match those in the Braintree control panel, you can resolve the 91526 error effectively. Regularly reviewing your plan configurations and staying updated with Braintree's documentation will help prevent similar issues in the future.

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