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Checkout.com Currency Not Supported

The currency specified is not supported by the payment gateway.

Understanding Checkout.com: A Leading Payment Gateway

Checkout.com is a prominent player in the FinTech industry, offering a robust payment gateway solution that facilitates seamless online transactions. It provides businesses with the tools to accept payments in multiple currencies, ensuring a smooth customer experience across different regions. However, like any sophisticated system, users may encounter issues that require troubleshooting.

Identifying the Symptom: Currency Not Supported

One common issue that developers might face when integrating Checkout.com is the 'Currency Not Supported' error. This error typically manifests when attempting to process a transaction in a currency that the payment gateway does not recognize or support. The transaction fails, and an error message is returned, indicating the unsupported currency.

Exploring the Issue: Why Does This Error Occur?

The 'Currency Not Supported' error arises when the currency specified in the transaction request is not included in the list of currencies supported by Checkout.com. This can happen if the currency is not enabled in your account settings or if it is not supported by the payment method being used.

Understanding Currency Support

Checkout.com supports a wide range of currencies, but not all payment methods support all currencies. It is crucial to ensure that the currency you intend to use is supported by both Checkout.com and the specific payment method.

Steps to Resolve the Currency Not Supported Issue

To resolve this issue, follow these actionable steps:

Step 1: Verify Supported Currencies

First, check the list of currencies supported by Checkout.com. You can find this information in the Checkout.com documentation. Ensure that the currency you are trying to use is listed.

Step 2: Check Account Settings

Log in to your Checkout.com account and navigate to the settings section. Verify that the currency is enabled for your account. If not, you may need to contact Checkout.com support to enable it.

Step 3: Confirm Payment Method Compatibility

Ensure that the payment method you are using supports the desired currency. Some payment methods have restrictions on the currencies they can process. Refer to the payment methods documentation for more details.

Step 4: Modify the Transaction Request

If the currency is supported and enabled, but the error persists, review the transaction request payload. Ensure that the currency code is correctly specified and matches the supported format. For example, use 'USD' for US Dollars.

Conclusion

By following these steps, you can effectively resolve the 'Currency Not Supported' issue in Checkout.com. Always ensure that your account settings and payment methods align with your transaction requirements. For further assistance, consider reaching out to Checkout.com support.

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