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JIRA Custom field not displaying

Field configuration issues or permissions.

Understanding JIRA and Its Purpose

JIRA is a powerful tool used by teams for project management, bug tracking, and issue tracking. It is widely adopted in software development environments to streamline workflows and enhance communication among team members. JIRA's flexibility allows users to customize fields and workflows to suit their project needs.

Identifying the Symptom: Custom Field Not Displaying

One common issue users encounter in JIRA is the custom field not displaying on the issue view screen. This can be frustrating as it hinders the ability to input or view necessary information related to a project or task.

Exploring the Issue: Why Is the Custom Field Missing?

The issue of a custom field not displaying is often linked to field configuration issues or user permissions. JIRA allows administrators to configure which fields are visible to users based on their roles and permissions. If a field is not configured correctly, or if the user lacks the necessary permissions, the field may not appear.

Field Configuration

Field configuration in JIRA determines which fields are available for different issue types and projects. If a field is not associated with the correct screen or issue type, it may not display as expected.

User Permissions

Permissions in JIRA control what users can see and do within the application. If a user does not have the appropriate permissions, they may be unable to view certain fields.

Steps to Fix the Issue: Displaying the Custom Field

Step 1: Verify Field Configuration

First, check the field configuration to ensure the custom field is associated with the correct screen and issue type. Navigate to JIRA's field configuration settings and verify the field is included in the relevant screen configuration.

Step 2: Check User Permissions

Next, review the user's permissions to ensure they have access to view the field. Go to JIRA's permission settings and confirm the user has the necessary permissions for the project and issue type.

Step 3: Update Screen Scheme

If the field is still not displaying, update the screen scheme to ensure the field is visible. Access the screen scheme configuration and add the custom field to the appropriate screen.

Step 4: Test the Configuration

After making changes, test the configuration by viewing an issue of the relevant type to ensure the custom field is now visible. If the issue persists, consult Atlassian Community for further assistance.

Conclusion

By following these steps, you should be able to resolve the issue of a custom field not displaying in JIRA. Proper field configuration and user permissions are crucial to ensuring all necessary fields are visible and accessible to users.

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