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MessageBird Message Content Blocked

The message content is flagged as inappropriate or spam.

Understanding MessageBird: A Powerful SMS Communication API

MessageBird is a leading SMS Communication API provider that enables businesses to send and receive SMS messages globally. It offers a robust platform for integrating SMS capabilities into applications, facilitating seamless communication with customers.

Identifying the Symptom: Message Content Blocked

When using MessageBird, you might encounter an issue where your message content is blocked. This typically manifests as an error message indicating that the content is inappropriate or flagged as spam.

Common Observations

  • Messages not being delivered to recipients.
  • Error notifications from the MessageBird platform.

Exploring the Issue: Why is the Message Content Blocked?

The primary reason for message content being blocked is that it has been flagged as inappropriate or spam. This can occur due to the use of certain keywords or phrases that trigger spam filters.

Understanding Spam Filters

Spam filters are designed to protect recipients from unwanted or harmful messages. They analyze the content for specific patterns or keywords that are commonly associated with spam.

Steps to Fix the Issue: Ensuring Compliance with Guidelines

To resolve the issue of blocked message content, follow these steps:

1. Review Message Content

Carefully examine the message content for any words or phrases that might be considered inappropriate or spammy. Avoid using excessive capitalization, promotional language, or suspicious links.

2. Adjust Content to Comply with Guidelines

Modify the message to align with MessageBird's Acceptable Use Policy. Ensure that the content is clear, concise, and free from misleading information.

3. Test the Message

Before sending the message to a large audience, test it by sending to a small group or using MessageBird's SMS Messaging API sandbox environment.

4. Monitor Delivery Reports

After sending the message, monitor the delivery reports to ensure successful delivery. If issues persist, consider reaching out to MessageBird Support for further assistance.

Conclusion

By understanding the reasons behind message content being blocked and following the outlined steps, you can effectively resolve this issue and ensure smooth communication through MessageBird's platform.

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