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Microsoft Teams Audio issues during calls

Incorrect audio device settings or driver issues.

Understanding Microsoft Teams

Microsoft Teams is a collaboration platform that integrates people, content, and tools to enhance productivity and communication. It is widely used for chat, video conferencing, and file sharing within organizations.

Identifying Audio Issues During Calls

One common issue users face is audio problems during calls. This can manifest as an inability to hear others, others not being able to hear you, or poor audio quality.

Common Symptoms

  • Audio is muted or very low.
  • Echo or feedback during calls.
  • Intermittent audio dropouts.

Exploring the Root Cause

Audio issues in Microsoft Teams can often be traced back to incorrect audio device settings or outdated drivers. Ensuring that the correct audio device is selected and that drivers are up-to-date is crucial for optimal performance.

Device Settings

Sometimes, the wrong audio device is selected in Teams, leading to audio issues. This can happen if multiple audio devices are connected to the computer.

Steps to Resolve Audio Issues

Check and Update Audio Device Settings

  1. Open Microsoft Teams and click on your profile picture at the top right corner.
  2. Select Settings from the dropdown menu.
  3. Navigate to the Devices section.
  4. Ensure the correct audio device is selected for both Speaker and Microphone.

Update Audio Drivers

  1. Press Windows + X and select Device Manager.
  2. Expand the Sound, video and game controllers section.
  3. Right-click on your audio device and select Update driver.
  4. Choose Search automatically for updated driver software.

Additional Resources

For more detailed guidance, visit the Microsoft Teams Support page. You can also check the hardware requirements to ensure your device is compatible.

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