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Microsoft Teams is a collaboration platform that integrates people, content, and tools to enhance productivity and communication within organizations. It is part of the Microsoft 365 suite and offers features such as chat, video conferencing, file sharing, and more.
One common issue users encounter is the presence status not updating correctly. This can manifest as your status being stuck on 'Available' or 'Away', or not reflecting your actual activity.
Presence status in Microsoft Teams indicates your current availability to other users. It can automatically update based on your calendar, activity, or manually set by you.
The presence status not updating is often due to server synchronization issues or using an outdated version of the Teams application. This can disrupt communication as colleagues may not know your actual availability.
Follow these steps to resolve the presence status issue:
Ensure that you are using the latest version of Microsoft Teams. To update, click on your profile picture in Teams, select Check for updates, and follow the prompts.
Visit the Microsoft 365 Service Status page to check if there are any ongoing issues with Teams services.
Clearing the cache can resolve many issues. Close Teams, then navigate to %appdata%\Microsoft\Teams
in File Explorer and delete the contents of the Cache
folder.
If the issue persists, try reinstalling Teams. Uninstall the application from your system, download the latest version from the official Teams download page, and install it.
By following these steps, you should be able to resolve the presence status issue in Microsoft Teams. Keeping your application updated and checking for server-side issues are key to maintaining smooth operation. For further assistance, refer to the Microsoft Teams Support page.
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