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OneSignal Invalid Subscription Status

The subscription status is not correctly updated.

Resolving 'Invalid Subscription Status' in OneSignal

Understanding OneSignal

OneSignal is a leading Push Communication API provider that enables developers to send notifications across various platforms including web, mobile, and email. It is widely used for its ease of integration and robust features that enhance user engagement through timely notifications.

Identifying the Symptom

When working with OneSignal, you might encounter the 'Invalid Subscription Status' error. This issue typically manifests when a user's subscription status is not accurately reflected in the OneSignal dashboard, leading to failed notification deliveries.

Common Error Message

The error message usually reads: 'Invalid Subscription Status'. This indicates a mismatch or incorrect status update for a user's subscription.

Exploring the Issue

The 'Invalid Subscription Status' error arises when the subscription status of a user is not properly updated in OneSignal. This can occur due to several reasons such as network issues, incorrect API usage, or outdated SDK versions.

Root Causes

  • Network connectivity issues preventing status updates.
  • Incorrect implementation of OneSignal API calls.
  • Using an outdated version of the OneSignal SDK.

Steps to Fix the Issue

To resolve the 'Invalid Subscription Status' error, follow these steps:

Step 1: Verify Network Connectivity

Ensure that your application has stable network connectivity. This is crucial for real-time updates of subscription statuses. You can use tools like Pingdom to monitor network performance.

Step 2: Update OneSignal SDK

Make sure you are using the latest version of the OneSignal SDK. Check the OneSignal Documentation for the latest updates and installation instructions.

Step 3: Correct API Implementation

Review your API implementation to ensure that subscription status updates are correctly handled. Refer to the OneSignal API Overview for guidance on proper API usage.

Step 4: Manually Update Subscription Status

If the issue persists, manually update the subscription status through the OneSignal dashboard or via API calls. Use the following API endpoint to update the status:

POST https://onesignal.com/api/v1/players/{player_id}
{
"app_id": "YOUR_APP_ID",
"identifier": "USER_IDENTIFIER",
"notification_types": 1
}

Conclusion

By following these steps, you should be able to resolve the 'Invalid Subscription Status' error in OneSignal. Regularly updating your SDK and verifying your API implementations are key to maintaining seamless notification delivery. For further assistance, visit the OneSignal Support page.

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