Debug Your Infrastructure

Get Instant Solutions for Kubernetes, Databases, Docker and more

AWS CloudWatch
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Pod Stuck in CrashLoopBackOff
Database connection timeout
Docker Container won't Start
Kubernetes ingress not working
Redis connection refused
CI/CD pipeline failing

OneSignal Notification Image Not Displaying

The image URL is incorrect or the image is not accessible.

Understanding OneSignal: A Push Communication API Provider

OneSignal is a leading Push Communication API provider that enables developers to send notifications across various platforms, including mobile and web. It is widely used for its robust features and ease of integration, allowing applications to engage users effectively through timely notifications.

Symptom: Notification Image Not Displaying

One common issue developers encounter is the notification image not displaying as expected. This can be frustrating, especially when images are crucial for the message's impact and engagement.

Details of the Issue

Understanding the Problem

The primary symptom is that the image intended to accompany a notification does not appear. Instead, users might see a blank space or a default icon. This issue often arises due to incorrect image URLs or accessibility problems.

Common Causes

There are a few common reasons why this issue might occur:

  • The image URL is incorrect or malformed.
  • The image is hosted on a server that requires authentication.
  • The image is not publicly accessible due to server restrictions.

Steps to Fix the Notification Image Issue

Verify the Image URL

Ensure that the image URL used in the notification payload is correct. Double-check for any typos or errors in the URL. You can test the URL by pasting it directly into a web browser to see if the image loads correctly.

Ensure Public Accessibility

Make sure the image is hosted on a server that allows public access. If the image is stored on a private server, adjust the server settings to make the image publicly accessible. For example, if using AWS S3, ensure the bucket policy allows public read access. Refer to AWS S3 Documentation for more details.

Check for HTTPS

Ensure that the image URL uses HTTPS rather than HTTP, as many platforms require secure connections for loading external resources. Update the URL if necessary.

Test with OneSignal Dashboard

Use the OneSignal dashboard to send a test notification with the image URL. This can help verify if the issue persists and if the image displays correctly. Refer to the OneSignal Documentation for guidance on sending test notifications.

Conclusion

By following these steps, you should be able to resolve the issue of notification images not displaying in OneSignal. Ensuring correct URLs and public accessibility are key factors in resolving this problem. For further assistance, consider reaching out to OneSignal Support.

Master 

OneSignal Notification Image Not Displaying

 debugging in Minutes

— Grab the Ultimate Cheatsheet

(Perfect for DevOps & SREs)

Most-used commands
Real-world configs/examples
Handy troubleshooting shortcuts
Your email is safe with us. No spam, ever.

Thankyou for your submission

We have sent the cheatsheet on your email!
Oops! Something went wrong while submitting the form.

🚀 Tired of Noisy Alerts?

Try Doctor Droid — your AI SRE that auto-triages alerts, debugs issues, and finds the root cause for you.

Heading

Your email is safe thing.

Thank you for your Signing Up

Oops! Something went wrong while submitting the form.

MORE ISSUES

Deep Sea Tech Inc. — Made with ❤️ in Bangalore & San Francisco 🏢

Doctor Droid