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Paddle Currency Not Supported

The currency specified is not supported by Paddle.

Understanding Paddle: A Comprehensive Billing Solution

Paddle is a robust billing and subscription management platform designed to simplify the complexities of global payments. It offers a comprehensive suite of tools for SaaS companies to manage their billing, subscriptions, and payments efficiently. With Paddle, businesses can focus on growth while the platform handles the intricacies of financial transactions.

Identifying the Symptom: Currency Not Supported

When integrating Paddle into your application, you might encounter an error message indicating that the currency you are trying to use is not supported. This error can disrupt transactions and hinder the user experience, making it crucial to address promptly.

Common Error Message

The error message typically reads: "Currency Not Supported". This indicates that the currency code specified in your transaction request is not recognized by Paddle.

Exploring the Issue: Why the Error Occurs

The "Currency Not Supported" error arises when a currency code that is not part of Paddle's supported list is used in a transaction request. Paddle supports a wide range of currencies, but not all global currencies are included. This limitation can affect businesses operating in regions with unsupported currencies.

Root Cause Analysis

The primary cause of this error is the use of an unsupported currency code in your API request. This can occur due to incorrect configuration or a misunderstanding of the currencies Paddle supports.

Steps to Resolve the Currency Issue

To resolve the "Currency Not Supported" error, follow these actionable steps:

Step 1: Verify Supported Currencies

First, check the list of currencies supported by Paddle. You can find this information in the Paddle Documentation. Ensure that the currency you intend to use is listed.

Step 2: Update Your API Request

If the currency is not supported, update your API request to use a supported currency. Modify the currency parameter in your request to match one of the supported currency codes.

{
"currency": "USD"
}

Step 3: Test the Transaction

After updating the currency code, test the transaction to ensure that the error is resolved. Use Paddle's sandbox environment to verify the changes without affecting live transactions.

Conclusion

By following these steps, you can effectively resolve the "Currency Not Supported" error in Paddle. Ensuring that you use supported currencies will help maintain seamless transactions and improve the overall user experience. For further assistance, refer to the Paddle Developer Documentation or contact Paddle support.

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