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PayPal Checkout Payment was denied by PayPal during checkout.

The payment was denied by PayPal due to incorrect payment details or other issues.

Understanding PayPal Checkout

PayPal Checkout is a payment gateway solution that allows businesses to accept payments online. It provides a seamless and secure way for customers to pay using their PayPal account or credit/debit cards. The tool is widely used for its ease of integration and robust security features.

Identifying the Symptom

When using PayPal Checkout, you might encounter an error message stating PAYMENT_DENIED. This indicates that the payment attempt was unsuccessful, and the transaction could not be completed.

Common Observations

  • The transaction is not processed, and the customer receives an error message.
  • The order status remains pending or incomplete.

Exploring the Issue

The PAYMENT_DENIED error occurs when PayPal denies the payment. This can happen due to several reasons, such as incorrect payment details, insufficient funds, or security concerns flagged by PayPal.

Possible Causes

  • Incorrect billing information provided by the customer.
  • Issues with the customer's PayPal account, such as limitations or restrictions.
  • Security checks by PayPal that flag the transaction as suspicious.

Steps to Fix the Issue

To resolve the PAYMENT_DENIED error, follow these steps:

Verify Payment Details

  1. Ensure that the customer has entered the correct billing and shipping information.
  2. Check if the payment method selected by the customer is valid and has sufficient funds.

Contact PayPal Support

  1. If the issue persists, contact PayPal support for assistance. You can reach them through their Contact Us page.
  2. Provide PayPal with the transaction ID and any relevant details to expedite the resolution process.

Additional Resources

For more information on handling payment errors, refer to PayPal's API documentation and their Help Center.

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PayPal Checkout Payment was denied by PayPal during checkout.

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