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Plivo Invalid Message Content

The message content contains unsupported characters or exceeds length limits.

Understanding Plivo: A Powerful SMS Communication API

Plivo is a leading SMS Communication API provider that enables developers to integrate SMS and voice capabilities into their applications. It offers a robust platform for sending and receiving messages, making it an essential tool for businesses looking to enhance their communication strategies.

Identifying the Symptom: Invalid Message Content

When using Plivo, you might encounter an error related to 'Invalid Message Content'. This issue typically arises when the message content you are trying to send contains unsupported characters or exceeds the allowed length limits.

What You Observe

Upon attempting to send a message, you may receive an error response indicating that the message content is invalid. This can disrupt the flow of communication and prevent messages from being delivered successfully.

Exploring the Issue: Unsupported Characters and Length Limits

The 'Invalid Message Content' error is often caused by the inclusion of characters that are not supported by the SMS protocol or by exceeding the character limit set by Plivo. SMS messages have a standard character limit of 160 characters for a single message, and using special characters can reduce this limit.

Understanding Character Encoding

SMS messages typically use GSM-7 encoding, which supports a limited set of characters. If your message includes characters outside this set, it may need to be encoded using UCS-2, which reduces the character limit to 70 per message.

Steps to Resolve the Invalid Message Content Issue

To fix this issue, follow these actionable steps:

Step 1: Check Message Length

Ensure that your message does not exceed the 160-character limit for GSM-7 encoding or the 70-character limit for UCS-2 encoding. You can use tools like SMS Length Calculator to verify your message length.

Step 2: Validate Character Set

Review your message content to ensure it only contains supported characters. Refer to the Plivo Character Encoding Guide for a list of supported characters.

Step 3: Adjust Message Content

If your message includes unsupported characters, consider replacing them with supported alternatives. For example, replace accented characters with their non-accented counterparts.

Conclusion

By ensuring your message content adheres to the character limits and supported character sets, you can effectively resolve the 'Invalid Message Content' issue in Plivo. For further assistance, consult the Plivo Documentation or reach out to their support team.

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