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Plivo Message Expiry Exceeded

The message expiry time has passed before delivery.

Understanding Plivo: A Powerful SMS Communication API

Plivo is a robust SMS Communication API provider that enables developers to integrate messaging capabilities into their applications. It offers a range of services including SMS, voice calls, and more, allowing businesses to communicate effectively with their customers.

Identifying the Symptom: Message Expiry Exceeded

When using Plivo, you might encounter an error message stating 'Message Expiry Exceeded'. This indicates that the message you attempted to send was not delivered within the specified expiry time.

Exploring the Issue: What Does 'Message Expiry Exceeded' Mean?

The 'Message Expiry Exceeded' error occurs when the expiry time set for a message has elapsed before the message could be delivered. This can happen due to network delays, incorrect expiry settings, or other unforeseen issues.

Understanding Expiry Time in Plivo

Expiry time is a parameter that defines how long a message should be kept in the queue before it is considered undeliverable. If the message is not delivered within this timeframe, it will expire.

Steps to Fix the Issue: Ensuring Timely Message Delivery

To resolve the 'Message Expiry Exceeded' issue, follow these steps:

1. Set an Appropriate Expiry Time

  • Review the expiry time set for your messages. Ensure it is long enough to accommodate potential network delays.
  • In your API request, specify the message_expiry parameter with a suitable value. For example:

{
"src": "1234567890",
"dst": "0987654321",
"text": "Hello, this is a test message",
"message_expiry": 3600
}

This sets the expiry time to 3600 seconds (1 hour).

2. Monitor Message Status

  • Use Plivo's Message Status API to monitor the status of your messages.
  • Implement logging to track message delivery and identify any patterns or recurring issues.

3. Ensure Timely Sending

  • Schedule your messages to be sent at times when network traffic is lower to reduce the risk of delays.
  • Consider using Plivo's Send a Message API to automate and optimize message sending.

Conclusion

By setting an appropriate expiry time and ensuring timely message sending, you can effectively resolve the 'Message Expiry Exceeded' issue in Plivo. For more detailed guidance, refer to Plivo's official documentation.

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