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Plivo Voice Call forwarding not working

Incorrect forwarding settings or network issues.

Understanding Plivo Voice

Plivo Voice is a powerful API tool designed to facilitate seamless voice communication through applications. It enables developers to integrate voice call functionalities, such as making, receiving, and managing calls, into their applications with ease. Plivo Voice is widely used in production environments for its reliability and scalability.

Identifying the Symptom: Call Forwarding Not Working

One common issue encountered by engineers using Plivo Voice is the failure of call forwarding. This symptom is observed when calls intended to be forwarded to another number do not reach the destination, causing disruptions in communication workflows.

Exploring the Issue: Incorrect Forwarding Settings or Network Issues

The root cause of call forwarding issues often lies in incorrect forwarding settings or network instability. Incorrect configurations can prevent calls from being redirected properly, while network issues can disrupt the forwarding process.

Incorrect Forwarding Settings

Ensure that the forwarding settings in your Plivo application are correctly configured. This includes verifying the destination number and ensuring that the forwarding rules are correctly set up in your application logic.

Network Instability

Network issues can also impact call forwarding. Ensure that your network is stable and that there are no disruptions in connectivity that could affect call routing.

Steps to Fix the Issue

Verify Forwarding Settings

  1. Log into your Plivo account and navigate to the Plivo Console.
  2. Check the call forwarding settings under the 'Voice' section.
  3. Ensure that the destination number is correctly entered and that the forwarding rules are properly configured.

Ensure Network Stability

  1. Check your network connection to ensure stability. Use tools like Speedtest to verify your internet speed and connectivity.
  2. If using a corporate network, consult with your IT department to ensure there are no firewall or routing issues affecting call forwarding.

Conclusion

By verifying your forwarding settings and ensuring network stability, you can resolve the issue of call forwarding not working in Plivo Voice. For further assistance, refer to the Plivo Voice Documentation for more detailed guidance.

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