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Plivo Voice is a powerful API tool designed to facilitate seamless voice communication through applications. It enables developers to integrate voice call functionalities, such as making, receiving, and managing calls, into their applications with ease. Plivo Voice is widely used in production environments for its reliability and scalability.
One common issue encountered by engineers using Plivo Voice is the failure of call forwarding. This symptom is observed when calls intended to be forwarded to another number do not reach the destination, causing disruptions in communication workflows.
The root cause of call forwarding issues often lies in incorrect forwarding settings or network instability. Incorrect configurations can prevent calls from being redirected properly, while network issues can disrupt the forwarding process.
Ensure that the forwarding settings in your Plivo application are correctly configured. This includes verifying the destination number and ensuring that the forwarding rules are correctly set up in your application logic.
Network issues can also impact call forwarding. Ensure that your network is stable and that there are no disruptions in connectivity that could affect call routing.
By verifying your forwarding settings and ensuring network stability, you can resolve the issue of call forwarding not working in Plivo Voice. For further assistance, refer to the Plivo Voice Documentation for more detailed guidance.
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