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Plivo Voice Incorrect caller ID

Misconfigured caller ID settings.

Understanding Plivo Voice API

Plivo Voice API is a powerful tool designed to simplify the integration of voice communication capabilities into applications. It allows developers to make, receive, and manage calls programmatically, offering a wide range of features such as call forwarding, conferencing, and caller ID management. Plivo is widely used in production environments for its reliability and scalability.

Symptom: Incorrect Caller ID

One common issue developers encounter when using Plivo Voice API is the incorrect display of caller ID during calls. This can lead to confusion for call recipients and may affect the credibility of the communication.

What You Might Observe

When this issue occurs, the caller ID displayed to the recipient does not match the expected number configured in your application. This can result in calls being ignored or flagged as spam.

Details About the Issue

The root cause of the incorrect caller ID issue is often a misconfiguration in the caller ID settings within your application. Plivo requires that the caller ID be correctly set and verified to ensure that calls are routed and displayed accurately.

Common Misconfigurations

Misconfigurations can occur due to incorrect API parameters, unverified numbers, or outdated settings in your Plivo account. It is crucial to ensure that all numbers used as caller IDs are verified and correctly set in your application.

Steps to Fix the Incorrect Caller ID Issue

To resolve the incorrect caller ID issue, follow these steps:

Step 1: Verify Caller ID Settings

Log in to your Plivo account and navigate to the Plivo Console. Under the 'Phone Numbers' section, ensure that the numbers you intend to use as caller IDs are verified and active.

Step 2: Update API Parameters

Check your application's code to ensure that the correct caller ID is being passed in the API request. The parameter from should match the verified number in your Plivo account. Here is an example of how to set it:

{
"from": "1234567890",
"to": "0987654321",
"answer_url": "http://example.com/answer"
}

Step 3: Test the Configuration

After updating the settings, make a test call to verify that the correct caller ID is displayed. You can use tools like Plivo's Quickstart Guide to test your configuration.

Conclusion

By ensuring that your caller ID settings are correctly configured and verified, you can prevent the incorrect display of caller IDs in your Plivo Voice API applications. Regularly reviewing and testing your settings will help maintain the integrity and reliability of your communication services.

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