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Razorpay PAYMENT_CAPTURE_FAILED

The payment was authorized but could not be captured.

Understanding Razorpay: A Leading Payment Gateway

Razorpay is a comprehensive payment gateway solution designed to facilitate seamless online transactions. It is widely used by businesses to accept, process, and disburse payments with ease. Razorpay supports a variety of payment methods, including credit and debit cards, net banking, UPI, and popular wallets, making it a versatile choice for e-commerce platforms and service providers.

Identifying the Symptom: PAYMENT_CAPTURE_FAILED

The error code PAYMENT_CAPTURE_FAILED is encountered when a payment that has been authorized cannot be captured. This issue is typically observed in the transaction logs or during the payment processing phase, where the status of a payment remains in the 'authorized' state instead of moving to 'captured'.

Exploring the Issue: What Causes PAYMENT_CAPTURE_FAILED?

The PAYMENT_CAPTURE_FAILED error indicates that while the payment was successfully authorized by the customer's bank, the subsequent capture request did not succeed. This can occur due to various reasons, such as network issues, incorrect API usage, or internal errors within the payment gateway.

Common Causes

  • Network connectivity issues between your server and Razorpay.
  • Incorrect API endpoint or parameters used in the capture request.
  • Insufficient funds or restrictions on the customer's account.
  • Internal errors within Razorpay's system.

Steps to Resolve PAYMENT_CAPTURE_FAILED

To address the PAYMENT_CAPTURE_FAILED error, follow these actionable steps:

Step 1: Verify API Usage

Ensure that you are using the correct API endpoint and parameters for capturing payments. Refer to the Razorpay API Documentation for detailed guidance on the capture request format.

Step 2: Check Network Connectivity

Ensure that your server can communicate with Razorpay's servers without any interruptions. You can use tools like Pingdom or Uptrends to monitor network connectivity and latency.

Step 3: Retry the Capture Request

If the initial capture attempt fails, try resending the capture request. Implement a retry mechanism in your application to handle transient errors gracefully.

Step 4: Contact Razorpay Support

If the issue persists, reach out to Razorpay Support for further assistance. Provide them with relevant transaction details and error logs to expedite the troubleshooting process.

Conclusion

By following the steps outlined above, you can effectively troubleshoot and resolve the PAYMENT_CAPTURE_FAILED error in Razorpay. Ensuring proper API usage, maintaining network connectivity, and leveraging support resources are key to maintaining a smooth payment processing experience.

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