Razorpay PAYMENT_LINK_EXPIRED error encountered when attempting to process a payment.

The payment link has expired and is no longer valid.

Understanding Razorpay: A Powerful Payment Gateway

Razorpay is a leading payment gateway solution that enables businesses to accept, process, and disburse payments with ease. It provides a seamless checkout experience and supports a wide range of payment methods, making it a popular choice for businesses looking to streamline their payment processes.

Identifying the Symptom: PAYMENT_LINK_EXPIRED Error

When using Razorpay, you might encounter the PAYMENT_LINK_EXPIRED error. This error typically occurs when a customer attempts to use a payment link that is no longer valid, leading to a failed transaction.

Exploring the Issue: Why PAYMENT_LINK_EXPIRED Occurs

The PAYMENT_LINK_EXPIRED error indicates that the payment link has surpassed its validity period. Razorpay payment links have a predefined expiration time, after which they cannot be used for transactions. This is a security measure to prevent unauthorized or outdated transactions.

Common Scenarios Leading to Expired Links

  • The payment link was generated with a short expiration time and was not used promptly.
  • The customer delayed the payment, causing the link to expire.
  • There was a miscommunication regarding the payment deadline.

Steps to Resolve the PAYMENT_LINK_EXPIRED Error

To resolve the PAYMENT_LINK_EXPIRED error, follow these steps:

Step 1: Generate a New Payment Link

Log in to your Razorpay dashboard and navigate to the Payment Links section. Click on 'Create Payment Link' to generate a new link. Ensure that you set an appropriate expiration time based on your business needs.

Step 2: Share the New Link with the Customer

Once the new payment link is generated, share it with the customer via email, SMS, or any other communication channel. Make sure to inform them of the new expiration time to avoid future issues.

Step 3: Monitor Payment Link Usage

Regularly monitor the usage of payment links to ensure that customers are completing transactions within the validity period. You can use Razorpay's analytics tools to track link performance and customer behavior.

Conclusion

By understanding the PAYMENT_LINK_EXPIRED error and following the steps outlined above, you can effectively manage and resolve expired payment link issues in Razorpay. For more detailed guidance, refer to the official Razorpay Documentation.

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