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Recurly Invalid Billing Info

The billing information provided is incomplete or incorrect.

Understanding Recurly: A Powerful Billing and Subscription Tool

Recurly is a leading subscription management platform that helps businesses automate their billing processes. It is designed to handle complex billing scenarios, manage subscriptions, and optimize revenue operations. Recurly's APIs are widely used by developers to integrate billing functionalities into their applications seamlessly.

Identifying the Symptom: Invalid Billing Info

When integrating Recurly into your application, you might encounter the 'Invalid Billing Info' error. This error typically manifests when a user's billing information is either incomplete or incorrect, preventing successful transaction processing.

Common Observations

  • Transactions failing with an error message indicating invalid billing information.
  • Users unable to update their payment methods successfully.

Exploring the Issue: What Causes Invalid Billing Info?

The 'Invalid Billing Info' error occurs when the billing details provided do not meet the required criteria. This could be due to missing fields, incorrect card numbers, or expired payment methods. Ensuring that the billing information is accurate and complete is crucial for successful transactions.

Possible Error Codes

  • Invalid Card Number: The card number entered is not valid.
  • Expired Card: The card has expired and cannot be used for transactions.

Steps to Fix the Invalid Billing Info Issue

To resolve the 'Invalid Billing Info' error, follow these actionable steps:

Step 1: Verify Billing Information

Ensure that all billing fields are filled out correctly. Double-check the card number, expiration date, and CVV for accuracy. Refer to the Recurly Billing Information Documentation for field requirements.

Step 2: Update Expired Payment Methods

If the card is expired, prompt the user to update their payment method. You can use Recurly's API to update billing information programmatically. Here's a sample API call:

PUT /accounts/{account_code}/billing_info
{
"billing_info": {
"number": "4111-1111-1111-1111",
"month": "12",
"year": "2025",
"cvv": "123"
}
}

Step 3: Validate Card Details

Use Recurly's card validation features to ensure that the card details are correct before attempting a transaction. This can help prevent errors related to invalid card numbers.

Conclusion

By following these steps, you can effectively troubleshoot and resolve the 'Invalid Billing Info' error in Recurly. Ensuring accurate and complete billing information is key to maintaining smooth billing operations. For further assistance, visit the Recurly Support Center.

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