Get Instant Solutions for Kubernetes, Databases, Docker and more
ServiceNow is a powerful cloud-based platform designed to help organizations manage digital workflows for enterprise operations. It is widely used for IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM). One of its key features is the ability to facilitate communication and collaboration through chat and communication tools.
In some instances, users may encounter an issue where chat transcripts are not being saved. This can be a significant problem as it hinders the ability to maintain records of communication, which is crucial for auditing and reference purposes.
Users may notice that after a chat session ends, there is no record of the conversation in the expected storage location. This can lead to confusion and a lack of accountability in communication.
The problem of chat transcripts not saving can often be traced back to storage issues or configuration errors within the ServiceNow platform. These issues can prevent the system from properly storing chat data.
To address the issue of chat transcripts not saving, follow these detailed steps:
Ensure that there is adequate storage space available for saving chat transcripts. You can do this by:
Check the configuration settings related to chat and communication tools:
After making the necessary changes, conduct a test to ensure that chat transcripts are now being saved correctly:
By following these steps, you should be able to resolve the issue of chat transcripts not saving in ServiceNow. Ensuring proper storage and configuration settings is key to maintaining effective communication records. For further assistance, refer to the ServiceNow Community for additional support and resources.
(Perfect for DevOps & SREs)
Try Doctor Droid — your AI SRE that auto-triages alerts, debugs issues, and finds the root cause for you.