ServiceNow User avatars not displaying

Image path errors or network issues.

Understanding ServiceNow

ServiceNow is a powerful platform designed to streamline and automate IT service management (ITSM). It helps organizations manage digital workflows for enterprise operations, enhancing efficiency and productivity. One of its features includes chat and communication tools that facilitate seamless interaction among users.

Identifying the Symptom

In some instances, users may encounter an issue where avatars are not displaying correctly in the chat interface. This can lead to confusion and hinder effective communication among team members.

Exploring the Issue

Image Path Errors

One common cause for avatars not displaying is incorrect image paths. If the path to the avatar images is misconfigured, the images will not load properly.

Network Connectivity Problems

Another potential issue could be network connectivity problems. If the network is unstable or there are restrictions in place, it may prevent the images from loading.

Steps to Resolve the Issue

Verify Image Paths

First, ensure that the image paths are correctly configured. Navigate to the settings where avatar images are stored and verify that the paths are accurate. You can do this by:

Check Network Connectivity

Next, ensure that there are no network issues affecting the loading of images. You can:

  • Run a network diagnostic tool to check for connectivity issues.
  • Ensure that there are no firewall restrictions blocking the image URLs.
  • Consult the ServiceNow Network Connectivity Guide for detailed steps.

Conclusion

By following these steps, you should be able to resolve the issue of user avatars not displaying in ServiceNow. Ensuring correct image paths and stable network connectivity are key to maintaining a seamless user experience. For further assistance, refer to the ServiceNow Community for additional support and resources.

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