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ServiceNow is a powerful platform designed to streamline and automate IT service management (ITSM). It helps organizations manage digital workflows for enterprise operations, enhancing efficiency and productivity. One of its features includes chat and communication tools that facilitate seamless interaction among users.
In some instances, users may encounter an issue where avatars are not displaying correctly in the chat interface. This can lead to confusion and hinder effective communication among team members.
One common cause for avatars not displaying is incorrect image paths. If the path to the avatar images is misconfigured, the images will not load properly.
Another potential issue could be network connectivity problems. If the network is unstable or there are restrictions in place, it may prevent the images from loading.
First, ensure that the image paths are correctly configured. Navigate to the settings where avatar images are stored and verify that the paths are accurate. You can do this by:
Next, ensure that there are no network issues affecting the loading of images. You can:
By following these steps, you should be able to resolve the issue of user avatars not displaying in ServiceNow. Ensuring correct image paths and stable network connectivity are key to maintaining a seamless user experience. For further assistance, refer to the ServiceNow Community for additional support and resources.
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