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ServiceNow is a powerful cloud-based platform designed to help organizations manage digital workflows for enterprise operations. It is widely used for IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM). The platform provides a range of tools for automating and streamlining business processes, including chat and communication tools that facilitate seamless interaction among users.
One common issue faced by users of ServiceNow is the inability to log in to their accounts. This problem can manifest as repeated login failures, error messages indicating incorrect credentials, or account lockouts after multiple failed attempts.
Often, login issues arise due to incorrect username or password entries. Users may inadvertently enter wrong credentials, leading to access denial.
ServiceNow accounts may become locked after several unsuccessful login attempts. This security measure is designed to protect user accounts from unauthorized access.
First, ensure that the username and password being entered are correct. Double-check for any typing errors or case sensitivity issues. If you have forgotten your password, use the password reset feature provided by ServiceNow.
If the account is locked, you will need to reset it. Follow these steps:
For more detailed guidance, refer to the ServiceNow documentation on resetting user passwords and unlocking accounts. Additionally, consider implementing multi-factor authentication (MFA) for enhanced security, as outlined in the Security Operations section of the ServiceNow website.
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