Debug Your Infrastructure

Get Instant Solutions for Kubernetes, Databases, Docker and more

AWS CloudWatch
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Pod Stuck in CrashLoopBackOff
Database connection timeout
Docker Container won't Start
Kubernetes ingress not working
Redis connection refused
CI/CD pipeline failing

Sinch Voice Call Muted

The call audio is not being transmitted.

Understanding Sinch Voice API

Sinch Voice API is a powerful tool designed to facilitate voice communication in applications. It enables developers to integrate voice calling features into their apps, providing seamless communication capabilities. The API supports a wide range of functionalities, including call management, audio streaming, and more, making it a popular choice for developers looking to enhance their applications with voice capabilities.

Identifying the Symptom: Call Muted

One common issue encountered by users of the Sinch Voice API is the 'Call Muted' problem. This symptom is characterized by the inability to hear audio during a call, even though the call is connected. Users may notice that the call appears active, but no sound is transmitted or received.

Exploring the Issue: Why is the Call Muted?

The 'Call Muted' issue typically arises when the audio is not being transmitted correctly. This can be due to several factors, including incorrect mute settings, malfunctioning audio devices, or network issues. Understanding the root cause is crucial for resolving the problem effectively.

Common Causes of Call Muted Issue

  • Mute settings are enabled on the device or application.
  • Audio devices such as microphones or speakers are not functioning properly.
  • Network connectivity issues affecting audio transmission.

Steps to Fix the Call Muted Issue

To resolve the 'Call Muted' issue, follow these actionable steps:

1. Check Mute Settings

Ensure that the mute settings are disabled both in the application and on the device. Verify that the microphone and speaker are not muted. You can refer to the Sinch Support for detailed guidance on checking mute settings.

2. Verify Audio Devices

Check that the audio devices are connected and functioning correctly. Test the microphone and speakers with other applications to ensure they are working. If necessary, update the audio drivers or replace faulty hardware.

3. Network Connectivity

Ensure that the network connection is stable and has sufficient bandwidth for audio transmission. Use network diagnostic tools to check for any connectivity issues. For more information on network requirements, visit the Sinch Developer Documentation.

Conclusion

By following these steps, you can effectively troubleshoot and resolve the 'Call Muted' issue in your application using the Sinch Voice API. Regularly checking audio settings and ensuring a stable network connection will help maintain optimal performance for voice communications.

Master 

Sinch Voice Call Muted

 debugging in Minutes

— Grab the Ultimate Cheatsheet

(Perfect for DevOps & SREs)

Most-used commands
Real-world configs/examples
Handy troubleshooting shortcuts
Your email is safe with us. No spam, ever.

Thankyou for your submission

We have sent the cheatsheet on your email!
Oops! Something went wrong while submitting the form.

🚀 Tired of Noisy Alerts?

Try Doctor Droid — your AI SRE that auto-triages alerts, debugs issues, and finds the root cause for you.

Heading

Your email is safe thing.

Thank you for your Signing Up

Oops! Something went wrong while submitting the form.

MORE ISSUES

Deep Sea Tech Inc. — Made with ❤️ in Bangalore & San Francisco 🏢

Doctor Droid