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Sinch Voice API is a powerful tool designed to facilitate seamless voice communication in applications. It enables developers to integrate voice calling features into their apps, providing users with high-quality voice interactions. The API is widely used for various applications, including customer service, teleconferencing, and more.
One common issue developers encounter when using Sinch Voice API is poor call quality. This symptom manifests as choppy audio, delays, or echoes during calls, which can significantly impact user experience.
Poor call quality is often attributed to network issues or codec incompatibility. Network problems such as high latency, packet loss, or insufficient bandwidth can degrade call clarity. Additionally, using incompatible or suboptimal codecs can result in audio distortion.
Network conditions play a crucial role in call quality. Factors like unstable connections, high latency, and packet loss can lead to poor audio performance. It's essential to ensure that the network infrastructure supports the demands of voice communication.
Codecs are responsible for encoding and decoding audio signals. Using incompatible codecs between communicating devices can result in audio quality issues. Ensuring that both ends of the call support compatible codecs is vital for maintaining clarity.
To address poor call quality issues, follow these actionable steps:
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