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Stripe Billing invalid_coupon error encountered when applying a coupon code to a subscription.

The coupon code provided is invalid or expired.

Understanding Stripe Billing

Stripe Billing is a powerful tool designed to manage recurring billing and subscriptions for businesses. It allows companies to handle complex billing scenarios with ease, providing features like invoicing, subscription management, and revenue recognition. Stripe Billing is widely used by developers to integrate seamless payment solutions into their applications.

Identifying the Symptom

When using Stripe Billing, you might encounter an error message stating invalid_coupon. This error typically appears when attempting to apply a coupon code to a subscription, and it indicates that the coupon code is not being accepted.

What You Observe

In your application, you may notice that the discount is not applied to the subscription, and the error message invalid_coupon is returned by the API. This can disrupt the user experience and prevent customers from receiving intended discounts.

Explaining the Issue

The invalid_coupon error occurs when the coupon code provided is either invalid or has expired. This can happen if the coupon code was entered incorrectly, if it has already been used beyond its limit, or if it is not applicable to the current subscription.

Common Causes

  • The coupon code is mistyped or contains errors.
  • The coupon has expired and is no longer valid.
  • The coupon is not applicable to the subscription type or plan.

Steps to Fix the Issue

To resolve the invalid_coupon error, follow these steps:

Step 1: Verify the Coupon Code

Ensure that the coupon code is entered correctly. Double-check for any typos or formatting errors. You can verify the coupon code in the Stripe Dashboard under the Coupons section.

Step 2: Check Coupon Validity

Confirm that the coupon is still active and has not expired. In the Stripe Dashboard, check the expiration date and ensure the coupon is still valid. If the coupon has expired, you will need to create a new one.

Step 3: Validate Coupon Applicability

Ensure that the coupon is applicable to the subscription plan you are trying to apply it to. Some coupons may be restricted to specific plans or products. Review the coupon settings in the Stripe Dashboard to confirm its applicability.

Step 4: Test with a Valid Coupon

Try applying a known valid coupon to see if the issue persists. This can help determine if the problem is with the specific coupon code or a broader issue with the integration.

Additional Resources

For more information on managing coupons in Stripe, refer to the Stripe Coupons Documentation. If you continue to experience issues, consider reaching out to Stripe Support for further assistance.

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