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Stripe Billing Network communication with Stripe's servers failed.

Network issues preventing connection to Stripe's endpoints.

Understanding Stripe Billing

Stripe Billing is a powerful tool designed to manage recurring billing and subscription services. It provides businesses with the ability to automate billing processes, manage subscriptions, and handle payments efficiently. With its robust API, developers can integrate Stripe Billing into their applications to streamline financial operations and enhance customer experiences.

Identifying the Symptom

When using Stripe Billing, you might encounter an api_connection_error. This error typically manifests as a failure in network communication with Stripe's servers. Users may notice that their application is unable to process payments or manage subscriptions effectively, leading to potential disruptions in service.

Exploring the Issue

The api_connection_error is an indication that your application is unable to establish a connection with Stripe's servers. This can be due to various reasons, such as network outages, incorrect endpoint configurations, or firewall restrictions. Understanding the root cause is crucial to resolving this issue promptly.

Common Causes

  • Network connectivity issues on your server.
  • Incorrect DNS settings or outdated DNS cache.
  • Firewall or security settings blocking outbound connections.

Steps to Fix the Issue

To resolve the api_connection_error, follow these actionable steps:

1. Verify Network Connectivity

Ensure that your server has a stable internet connection. You can test connectivity to Stripe's servers using the following command:

ping api.stripe.com

If the ping fails, check your network settings or contact your network administrator.

2. Check DNS Settings

Ensure that your DNS settings are correctly configured. You can flush your DNS cache to resolve any outdated entries:

sudo systemd-resolve --flush-caches

For Windows, use:

ipconfig /flushdns

3. Review Firewall Rules

Ensure that your firewall settings allow outbound connections to Stripe's endpoints. You may need to whitelist the following IP ranges:

  • 104.18.0.0/20
  • 104.16.0.0/12

Consult your firewall documentation for instructions on how to update these settings.

Additional Resources

For more information on troubleshooting Stripe API errors, visit the Stripe API Errors Documentation. Additionally, the Stripe Billing Documentation provides comprehensive guidance on using and integrating Stripe Billing effectively.

By following these steps, you can address the api_connection_error and ensure seamless communication with Stripe's servers, allowing your application to function smoothly.

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Stripe Billing Network communication with Stripe's servers failed.

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