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Stripe Checkout is a prebuilt, hosted payment page optimized for conversion. It enables businesses to accept payments online with ease, providing a seamless experience for customers. Stripe Checkout supports various payment methods, including credit and debit cards, and is designed to handle complex payment scenarios securely.
When using Stripe Checkout, you might encounter an error indicating that a customer's card has expired. This issue is typically observed when a payment attempt is made, and the transaction is declined due to the card's expiration date being in the past.
The error message associated with this issue often reads: "Your card has expired." This message is returned by Stripe when the expiration date of the card used for the transaction is no longer valid.
An expired card error occurs when the expiration date on the card used for a transaction has passed. Credit and debit cards have a validity period, and once this period ends, the card can no longer be used for transactions. Stripe's system checks the expiration date during the payment process and declines any transaction involving an expired card.
When a card is processed through Stripe Checkout, the expiration date is validated against the current date. If the expiration date is earlier than the current date, Stripe flags the card as expired, resulting in a declined transaction.
To resolve the expired card issue, follow these actionable steps:
Contact the customer and request that they provide updated card information. They can either use a new card or update the expiration date if they have received a new card with the same number. Ensure that the new expiration date is valid and in the future.
Once you have the updated card information, you can update the customer's card details in Stripe. This can be done through the Stripe Dashboard or programmatically using the Stripe API. For more information, refer to the Stripe API documentation on updating card details.
After updating the card information, retry the transaction. Ensure that the new card details are correctly entered and that the transaction is processed successfully.
For further assistance and detailed guidance, consider exploring the following resources:
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