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Stripe Checkout Invalid discount code error when applying a discount during checkout.

The discount code is invalid or expired.

Understanding Stripe Checkout

Stripe Checkout is a prebuilt, hosted payment page optimized for conversion. It enables businesses to accept payments online with ease, providing a seamless experience for customers. Stripe Checkout supports various payment methods, including credit cards, digital wallets, and more.

Identifying the Symptom

When using Stripe Checkout, you might encounter an error message stating 'invalid_discount'. This issue typically arises when a customer attempts to apply a discount code during the checkout process, but the code is not accepted.

What You Observe

Customers report that their discount codes are not being applied, and they receive an error message indicating the code is invalid or expired. This can lead to frustration and potential loss of sales.

Exploring the Issue

The 'invalid_discount' error occurs when the discount code entered by the customer does not match any active discount codes in your Stripe account. This could be due to the code being mistyped, expired, or not existing at all.

Common Causes

  • The discount code has expired and is no longer valid.
  • The code was entered incorrectly by the customer.
  • The code was never created or activated in your Stripe dashboard.

Steps to Resolve the Issue

To resolve the 'invalid_discount' error, follow these steps:

Step 1: Verify the Discount Code

Ensure that the discount code is correct and has been entered properly. Check for any typos or incorrect characters. You can also provide customers with a copy-paste option to minimize errors.

Step 2: Check the Expiry Date

Log in to your Stripe Dashboard and navigate to the 'Coupons' section. Verify that the discount code is still active and has not expired. If it has expired, consider extending the expiry date or creating a new code.

Step 3: Ensure Code Activation

Make sure that the discount code was created and activated in your Stripe account. If it was not, you will need to create a new coupon. Follow the instructions in the Stripe Documentation to set up a new discount code.

Conclusion

By following these steps, you can resolve the 'invalid_discount' error and ensure a smooth checkout experience for your customers. Regularly updating and verifying your discount codes will help prevent this issue in the future.

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