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SuperTokens INVALID_OTP

The One-Time Password (OTP) entered is incorrect or expired.

Understanding SuperTokens: A Robust Authentication Solution

SuperTokens is an open-source authentication solution designed to simplify the process of adding secure authentication to your applications. It provides a range of features including session management, passwordless login, and social login integrations, making it a versatile choice for developers looking to implement authentication quickly and efficiently.

Identifying the Symptom: INVALID_OTP Error

When using SuperTokens, you might encounter the INVALID_OTP error. This error typically manifests when a user attempts to log in using a One-Time Password (OTP) that is either incorrect or has expired. Users may report being unable to log in despite entering the OTP they received.

Exploring the Issue: What Causes INVALID_OTP?

The INVALID_OTP error occurs when the OTP entered by the user does not match the expected value or is no longer valid. This can happen due to several reasons:

  • The user entered the OTP incorrectly.
  • The OTP has expired before the user could enter it.
  • There is a delay in receiving the OTP, causing it to expire.

Understanding OTP Expiry

OTPs are designed to be short-lived for security reasons. Typically, they expire within a few minutes. This ensures that even if an OTP is intercepted, it cannot be used after a short period.

Steps to Resolve the INVALID_OTP Error

To resolve the INVALID_OTP error, follow these steps:

Step 1: Prompt the User to Request a New OTP

Encourage the user to request a new OTP. This can usually be done by clicking a 'Resend OTP' button in your application. Ensure that your application provides clear instructions on how to do this.

Step 2: Ensure Timely Entry of the OTP

Advise users to enter the OTP as soon as they receive it. You can enhance user experience by displaying a countdown timer indicating how long the OTP will remain valid.

Step 3: Check for Delays in OTP Delivery

If users frequently report delays in receiving OTPs, investigate potential issues with the delivery mechanism. This could involve checking the email or SMS service provider's status or logs.

Additional Resources

For more information on handling OTPs and authentication with SuperTokens, consider visiting the following resources:

By following these steps and utilizing the resources provided, you can effectively manage and resolve the INVALID_OTP error in your application, ensuring a smooth authentication experience for your users.

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