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Telnyx is a leading provider of Voice/Calls Communication APIs, offering robust solutions for integrating voice capabilities into applications. These APIs enable developers to build applications with features like voice calls, messaging, and more, ensuring seamless communication experiences.
One common issue developers encounter is calls dropping unexpectedly during a session. This symptom is characterized by an abrupt disconnection of an ongoing call without any user intervention or error message.
The primary causes of unexpected call drops are often linked to network instability or session timeout settings. Network instability can lead to packet loss, affecting call quality and causing disconnections. Similarly, session timeouts can terminate calls if the session duration exceeds the configured limit.
Network instability can occur due to poor internet connectivity, high latency, or packet loss. These factors disrupt the continuous flow of data packets necessary for maintaining a stable call connection.
Session timeouts are predefined limits set to terminate calls after a certain duration. If not configured correctly, they can lead to premature call termination.
By addressing network instability and configuring session timeouts appropriately, you can significantly reduce the occurrence of unexpected call drops. Regular monitoring and testing will help maintain optimal performance and user satisfaction.
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