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Vonage Voice Call Not Recorded
Understanding Vonage Voice API
Vonage Voice API is a powerful tool designed to enhance communication by enabling voice calls through applications. It allows developers to integrate voice functionalities into their applications, providing features such as call recording, text-to-speech, and more. This API is widely used for creating seamless communication experiences in various applications.
Symptom: Call Not Recorded
One common issue developers encounter is that calls are not being recorded as expected. This can be frustrating, especially when call recording is a critical feature for compliance or quality assurance purposes.
What You Observe
During or after a call, you notice that there is no recorded file available, or the expected recording is missing from your storage or database.
Details About the Issue
The primary cause of this issue is often related to the call recording feature not being activated or configured correctly. Vonage Voice API requires explicit configuration to enable call recording, and any oversight in this setup can lead to the absence of call recordings.
Common Misconfigurations
Some common misconfigurations include not setting the recording parameter in the API request or incorrect storage settings for the recorded files.
Steps to Fix the Issue
To resolve the issue of calls not being recorded, follow these steps:
1. Verify API Request Configuration
Ensure that your API request includes the correct parameters to enable call recording. Here is an example of how your API request should look:
{
"action": "record",
"eventUrl": ["https://yourdomain.com/recordings"]
}
Make sure the action is set to record and that you have specified a valid eventUrl where the recording will be sent.
2. Check Your Application's Configuration
Review your application's configuration to ensure that it is set up to handle and store recordings correctly. Verify the storage path and permissions to ensure that recordings can be saved without issues.
3. Test the Configuration
After making the necessary changes, conduct a test call to verify that recordings are now being captured. You can use tools like Vonage's Voice API Code Snippets to simulate calls and check the recording functionality.
Additional Resources
For more detailed guidance, refer to the Vonage Voice API Documentation on recording calls. This resource provides comprehensive information on setting up and troubleshooting call recording issues.
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