New Relic Agent Agent Not Capturing External Services

External service calls are not being captured by the agent.

New Relic Agent Agent Not Capturing Memory Metrics

Memory metrics are not being captured by the agent.

New Relic Agent Agent Not Capturing Disk Metrics

Disk metrics are not being captured by the agent.

New Relic Agent Agent Not Capturing Host Metrics

Host metrics are not being captured by the agent.

New Relic Agent Agent Not Capturing Network Metrics

Network metrics are not being captured by the agent.

New Relic Agent Agent Not Capturing Queue Metrics

Queue metrics are not being captured by the agent.

New Relic Agent Agent Not Capturing Cache Usage

Cache usage is not being captured by the agent.

New Relic Agent Agent Not Capturing Background Jobs

Background jobs are not being captured by the agent.

New Relic Agent Agent Not Capturing Database Queries

Database queries are not being captured by the agent.

New Relic Agent Agent Not Capturing Custom Events

Custom events are not being captured by the agent.

New Relic Agent Agent Not Capturing Logs

The agent is not capturing application logs.

New Relic Agent The agent is not capturing application errors.

Error capturing is not enabled in the agent configuration or the application is not generating error events.

New Relic Agent Unsupported Operating System

The agent is installed on an unsupported operating system.

New Relic Agent Alerts are not triggering as expected.

Incorrect Alerting Configuration

New Relic Agent Agent Not Compatible with Cloud Provider

The agent is not compatible with the cloud provider's environment.

New Relic Agent Data is not being retained for the expected duration.

Data retention settings may be misconfigured or the current plan may not support the desired retention period.

New Relic Agent Agent Configuration Syntax Error

There is a syntax error in the agent configuration file.

New Relic Agent The New Relic Agent is not functioning as expected due to conflicts with other software on the host.

The agent conflicts with other software on the host, leading to unexpected behavior or errors.

New Relic Agent Incomplete Data Collection

The agent is not collecting all expected data.

New Relic Agent Debugging the agent is difficult due to lack of information.

Verbose logging is not enabled, limiting the diagnostic information available.

New Relic Agent Data is reported in the wrong timezone.

Server's timezone settings are incorrect or the agent configuration is not set to use the correct timezone.

New Relic Agent The host is not appearing in the New Relic Infrastructure dashboard.

The Infrastructure agent might not be installed or running, or there could be network connectivity issues.

New Relic Agent Sensitive data is being captured by the agent.

Data collection settings are not properly configured, leading to privacy concerns.

New Relic Agent Agent fails to update to a new version.

Compatibility issues or system requirements not met.

New Relic Agent Configuration changes are not persisting.

Configuration files are being overwritten by deployment scripts.

New Relic Agent Unsupported Framework

The application is using a framework not supported by the agent.

New Relic Agent Incorrect Metric Reporting

Metrics are being reported incorrectly or inconsistently.

New Relic Agent Transaction tracing is not capturing detailed traces.

Transaction tracing is not enabled in the agent configuration or the application does not support tracing.

New Relic Agent Data sampling is not functioning as expected.

Misconfiguration in the sampling settings of the New Relic Agent.

New Relic Agent Duplicate Application Instances

Multiple instances of the application are reporting as separate entities.

New Relic Agent The New Relic Agent is not picking up environment variables correctly, leading to incorrect application monitoring.

Environment variables are not set correctly before starting the application, or there are typos or incorrect values.

New Relic Agent Agent Not Starting

The agent fails to start with the application.

New Relic Agent Agent Crashes

The agent crashes unexpectedly during operation.

New Relic Agent The application is experiencing performance degradation due to excessive data being generated by the New Relic Agent.

The New Relic Agent is configured to collect too much data, leading to increased overhead and reduced application performance.

New Relic Agent Custom instrumentation is not capturing data as expected.

Errors in the custom instrumentation code or incorrect integration with the application.

New Relic Agent Unsupported Language Version error encountered when running the application with New Relic Agent.

The application is running on an unsupported version of the programming language.

New Relic Agent The New Relic Agent is unable to connect through the specified proxy.

Incorrect proxy settings in the agent configuration or unreachable proxy server.

New Relic Agent The New Relic Agent cannot write to the log file.

The agent lacks the necessary permissions to write to the log directory.

New Relic Agent NR-1012: License Key Invalid

The license key provided is incorrect or expired.

New Relic Agent Configuration file not found error when starting New Relic Agent.

The agent configuration file is missing or incorrectly named.

New Relic Agent Network Timeout

The agent experiences network timeouts when communicating with New Relic servers.

New Relic Agent Agent version mismatch error encountered.

The agent version is incompatible with the application or server.

New Relic Agent The New Relic Agent is unable to establish a secure connection due to SSL certificate issues.

The SSL certificate may be invalid, expired, or incorrectly installed, preventing the New Relic Agent from establishing a secure connection.

New Relic Agent The application is reporting under an unexpected name.

The application name is incorrectly set in the New Relic Agent configuration file.

New Relic Agent Some transactions are not being captured by the agent.

The agent may not be configured to monitor the correct transactions, or certain transactions might be ignored in the configuration.

New Relic Agent High CPU Usage

The agent is using a large amount of CPU resources.

New Relic Agent Data is delayed in appearing in the New Relic dashboard.

Network latency, bandwidth issues, or server resource throttling.

New Relic Agent High Memory Usage

The agent is consuming excessive memory resources.

New Relic Agent The New Relic Agent is not sending data to the New Relic servers.

The agent may not be properly installed or configured, or there could be network connectivity issues.