New Relic Agent Agent fails to update to a new version.

Compatibility issues or system requirements not met.

Understanding New Relic Agent

New Relic Agent is a powerful tool designed to monitor and manage the performance of applications. It provides real-time insights into application performance, helping developers identify bottlenecks and optimize their systems. The agent collects data and sends it to the New Relic platform, where it can be analyzed and visualized.

Identifying the Symptom

When attempting to update the New Relic Agent to a new version, you may encounter an error where the update process fails. This can be frustrating, especially when trying to leverage the latest features and improvements offered by the new version.

Common Error Messages

During the update process, you might see error messages such as:

  • "Failed to update New Relic Agent to version X.X.X."
  • "Compatibility issues detected with the current system configuration."

Exploring the Issue: NR-1028

The error code NR-1028 indicates an agent update failure. This typically occurs due to compatibility issues between the new agent version and the existing system configuration. It may also arise if the system does not meet the minimum requirements for the new version.

Root Causes

Potential root causes for this issue include:

  • Incompatible operating system or architecture.
  • Insufficient system resources (e.g., memory, disk space).
  • Network connectivity issues preventing download of the update.

Steps to Resolve the Issue

To successfully update the New Relic Agent, follow these steps:

1. Check System Compatibility

Ensure your system meets the requirements for the new agent version. Refer to the New Relic Agents Documentation for detailed compatibility information.

2. Verify Network Connectivity

Ensure that your system can connect to New Relic's servers. You can test this by running:

ping collector.newrelic.com

If the ping fails, check your network settings or firewall configurations.

3. Follow the Update Guide

Refer to the New Relic Agent Update Guide for step-by-step instructions on updating the agent. This guide provides detailed commands and procedures tailored to your specific environment.

4. Allocate Sufficient Resources

Ensure your system has enough resources to accommodate the new agent version. Check memory and disk space availability:

df -hfree -m

Upgrade your system resources if necessary.

Conclusion

By following these steps, you should be able to resolve the NR-1028 error and successfully update your New Relic Agent. Keeping your agent up-to-date ensures optimal performance monitoring and access to the latest features. For further assistance, visit the New Relic Support page.

Master

New Relic Agent

in Minutes — Grab the Ultimate Cheatsheet

(Perfect for DevOps & SREs)

Most-used commands
Real-world configs/examples
Handy troubleshooting shortcuts
Your email is safe with us. No spam, ever.

Thankyou for your submission

We have sent the cheatsheet on your email!
Oops! Something went wrong while submitting the form.

New Relic Agent

Cheatsheet

(Perfect for DevOps & SREs)

Most-used commands
Your email is safe with us. No spam, ever.

Thankyou for your submission

We have sent the cheatsheet on your email!
Oops! Something went wrong while submitting the form.

MORE ISSUES

New Relic Agent Agent Not Capturing External Services
External service calls are not being captured by the agent.
New Relic Agent Agent Not Capturing Memory Metrics
Memory metrics are not being captured by the agent.
New Relic Agent Agent Not Capturing Disk Metrics
Disk metrics are not being captured by the agent.
New Relic Agent Agent Not Capturing Host Metrics
Host metrics are not being captured by the agent.
New Relic Agent Agent Not Capturing Network Metrics
Network metrics are not being captured by the agent.
New Relic Agent Agent Not Capturing Queue Metrics
Queue metrics are not being captured by the agent.
New Relic Agent Agent Not Capturing Cache Usage
Cache usage is not being captured by the agent.
New Relic Agent Agent Not Capturing Background Jobs
Background jobs are not being captured by the agent.
New Relic Agent Agent Not Capturing Database Queries
Database queries are not being captured by the agent.
New Relic Agent Agent Not Capturing Custom Events
Custom events are not being captured by the agent.
New Relic Agent Agent Not Capturing Logs
The agent is not capturing application logs.
New Relic Agent The agent is not capturing application errors.
Error capturing is not enabled in the agent configuration or the application is not generating error events.
New Relic Agent Unsupported Operating System
The agent is installed on an unsupported operating system.
New Relic Agent Alerts are not triggering as expected.
Incorrect Alerting Configuration
New Relic Agent Agent Not Compatible with Cloud Provider
The agent is not compatible with the cloud provider's environment.
New Relic Agent Data is not being retained for the expected duration.
Data retention settings may be misconfigured or the current plan may not support the desired retention period.
New Relic Agent Agent Configuration Syntax Error
There is a syntax error in the agent configuration file.
New Relic Agent The New Relic Agent is not functioning as expected due to conflicts with other software on the host.
The agent conflicts with other software on the host, leading to unexpected behavior or errors.
New Relic Agent Incomplete Data Collection
The agent is not collecting all expected data.
New Relic Agent Debugging the agent is difficult due to lack of information.
Verbose logging is not enabled, limiting the diagnostic information available.
New Relic Agent Data is reported in the wrong timezone.
Server's timezone settings are incorrect or the agent configuration is not set to use the correct timezone.
New Relic Agent The host is not appearing in the New Relic Infrastructure dashboard.
The Infrastructure agent might not be installed or running, or there could be network connectivity issues.
New Relic Agent Sensitive data is being captured by the agent.
Data collection settings are not properly configured, leading to privacy concerns.
New Relic Agent Agent fails to update to a new version.
Compatibility issues or system requirements not met.
New Relic Agent Configuration changes are not persisting.
Configuration files are being overwritten by deployment scripts.
New Relic Agent Unsupported Framework
The application is using a framework not supported by the agent.
New Relic Agent Incorrect Metric Reporting
Metrics are being reported incorrectly or inconsistently.
New Relic Agent Transaction tracing is not capturing detailed traces.
Transaction tracing is not enabled in the agent configuration or the application does not support tracing.
New Relic Agent Data sampling is not functioning as expected.
Misconfiguration in the sampling settings of the New Relic Agent.
New Relic Agent Duplicate Application Instances
Multiple instances of the application are reporting as separate entities.
New Relic Agent The New Relic Agent is not picking up environment variables correctly, leading to incorrect application monitoring.
Environment variables are not set correctly before starting the application, or there are typos or incorrect values.
New Relic Agent Agent Not Starting
The agent fails to start with the application.
New Relic Agent Agent Crashes
The agent crashes unexpectedly during operation.
New Relic Agent The application is experiencing performance degradation due to excessive data being generated by the New Relic Agent.
The New Relic Agent is configured to collect too much data, leading to increased overhead and reduced application performance.
New Relic Agent Custom instrumentation is not capturing data as expected.
Errors in the custom instrumentation code or incorrect integration with the application.
New Relic Agent Unsupported Language Version error encountered when running the application with New Relic Agent.
The application is running on an unsupported version of the programming language.
New Relic Agent The New Relic Agent is unable to connect through the specified proxy.
Incorrect proxy settings in the agent configuration or unreachable proxy server.
New Relic Agent The New Relic Agent cannot write to the log file.
The agent lacks the necessary permissions to write to the log directory.
New Relic Agent NR-1012: License Key Invalid
The license key provided is incorrect or expired.
New Relic Agent Configuration file not found error when starting New Relic Agent.
The agent configuration file is missing or incorrectly named.
New Relic Agent Network Timeout
The agent experiences network timeouts when communicating with New Relic servers.
New Relic Agent Agent version mismatch error encountered.
The agent version is incompatible with the application or server.
New Relic Agent Agent fails to install on the host system.
System compatibility issues or insufficient permissions.
New Relic Agent The New Relic Agent is unable to establish a secure connection due to SSL certificate issues.
The SSL certificate may be invalid, expired, or incorrectly installed, preventing the New Relic Agent from establishing a secure connection.
New Relic Agent The application is reporting under an unexpected name.
The application name is incorrectly set in the New Relic Agent configuration file.
New Relic Agent Some transactions are not being captured by the agent.
The agent may not be configured to monitor the correct transactions, or certain transactions might be ignored in the configuration.
New Relic Agent High CPU Usage
The agent is using a large amount of CPU resources.
New Relic Agent Data is delayed in appearing in the New Relic dashboard.
Network latency, bandwidth issues, or server resource throttling.
New Relic Agent High Memory Usage
The agent is consuming excessive memory resources.
New Relic Agent The New Relic Agent is not sending data to the New Relic servers.
The agent may not be properly installed or configured, or there could be network connectivity issues.

Backed by

Resources

DocumentationFun For DevsBlog

Contact

Contact UsAbout UsCareersTerms and ConditionsPrivacy PolicyShipping & and Delivery PolicyCancellation & Refund Policy

Platform

AI OpsAlert Grouping & De-DuplicationPlayBooksKubernetes Bot

Connect

Slack CommunityGithubLinkedInX (Twitter)
Made with ❤️ in Bangalore & San Francisco 🏢

Doctor Droid