Global Edge Provider Scales Ops Across 175+ Locations — Without Adding Headcount
Company Overview
A leading global edge computing provider with 175+ server locations worldwide, serving millions of requests per second for content delivery, security, and edge computing services.
Key Results
The Challenge
The ops team managing 175+ edge servers was stretched thin:
25+ hours/week lost to repetitive, manual tasks
Engineers were spending significant time on repetitive tasks instead of focusing on platform improvements.
Critical fixes bottlenecked by just 3 senior SREs
Only a small group of senior engineers had the knowledge to implement critical fixes, creating bottlenecks.
Onboarding new engineers took 3 months to become productive
New engineers required extensive training before they could effectively respond to incidents.
As the infrastructure grew, the team needed automated guardrails and faster handoffs—without hiring 10 more engineers.
The Implementation
DrDroid was deployed to automate day-to-day operational workflows:
Automated workflows across K8s, server ops, and security tasks
Created automated playbooks for common operational tasks across their infrastructure.
Deep integrations with Grafana, GitHub, ArgoCD, Jenkins, and Slack
Connected DrDroid with their existing monitoring and deployment tools.
Rolled out to production in just 8 weeks
Achieved full production deployment across all server locations in just 8 weeks.
Everything was built around the team's existing ecosystem—no vendor lock-in, no process rewrites.
Toolchain Integrated
The Results
Manual work reduced by 85%
Engineers now spend significantly less time on repetitive tasks, freeing senior SRE bandwidth for platform improvements.
Common alerts now handled end-to-end with zero human input
Most common alerts are now automatically remediated without human intervention.
Onboarding time dropped from 90 days to just 2 weeks
New engineers can now be productive much faster, with onboarding time reduced from 90 days to just 2 weeks.
We went from 90-day onboarding to 2 weeks. And zero-touch remediation just… works. DrDroid has transformed how we operate our global infrastructure. What used to take hours of manual work is now automated, allowing our team to focus on innovation rather than firefighting.
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